xMatters Online Help

Welcome to xMatters

We're proud to introduce a new video series welcoming users to xMatters! In our first episode, we explain how connecting your tools with xMatters can help resolve problems quickly.

When help is needed, xMatters ensures the right message reaches the right people at the right time. Our service reliability platform gives teams the superpowers to choose from hundreds of free downloadable workflows, connect their favorite tools, and level up their incident response process so issues are fixed before they can impact customers.

Learn how to use xMatters Dashboards to quickly resolve incidents, view your on call information, and see critical data at a glance. With the power to create and share multiple dashboards across your organization, support for high-level system overviews, and customizable incident response behaviors, dashboards give you the tools needed to manage any situation.

Be sure to follow our YouTube channel so you don't miss the newest episodes!

Vanguard Release

The Vanguard Quarterly Release includes the new Document Library, incident playbooks, a redesigned messaging experience, Holidays page updates, mobile app enhancements, and more:

• Document Library: Upload, manage, and attach files from within the new Document Library.
• Incident Playbooks: When an incident is initiated, use Playbooks to ensure the right task lists are automatically added to the Incident Console.
• Redesigned Holidays:More easily define standard and custom holidays for your sites with the enhanced Holidays page.
• Business Impact:: Clearly see how incidents are affecting your services with automatically highlighted potentially impacted applications.

Find out more about the new features and updates in the Vanguard Release Overview!