Administrator > Default roles

Default roles

This section describes the default roles that are assigned to new xMatters companies. These standard roles define the most commonly-used ways of accessing xMatters features. However, if these roles do not meet your company's requirements your xMatters representative can help you to create new custom roles.

Default roles are assigned to a company when it is created. If a default role is not available on your system it may be because the role was defined after your company was created or because you do not have the required licensing. Additionally, if the default roles on your company have been altered (customized) they may not behave exactly as described in the documentation.

The names of these roles do not directly correlate to different types of users that may be defined in any licensing agreements. For example, the definition of a "Standard User" in a licensing agreement is not intended to match the permissions of the default Standard User role in xMatters.


Description and Relationship to Other Roles

Communication Center User

Can access the Communication Center on their home page.

Company Supervisor

Can maintain and administrate a company, including permissions for company administrative tasks on the Admin tab. This role also includes all of the functions available to lesser supervisory roles such as supervising users and groups, and has full permissions to act on most other roles.

Conference Bridge Supervisor

Can view, edit, delete and manage ongoing conference bridges.


Can access the Developer tab to create and edit communication plans, including forms, layout, messages, and integrations. Can create new properties, subscription forms, and activity alerts.

Full Access User

All permissions, except for communication plan access and administrative tasks.

Full permissions to act on all other roles.

Group Monitor

Can view groups, but cannot edit or create groups.

Group Supervisor

Can add and maintain groups.

Full permissions to act on Standard Users, Read-Only Users, and Person Supervisor Users, with the exception of managing subscriptions for these other roles.

Incident Manager

Can access major incident communication plans and associated events.

Limited Group Supervisor

Can access group rosters and schedules, but cannot create, edit, or delete groups.

No Access User

Cannot access or use the xMatters web user interface (except via special URL to configure their password and phone login), but can be assigned to groups, and can respond to alerts on devices.

Person Supervisor

Can add and edit other users.

Full permissions to act on Read-Only Users, Standard Users, and other Person Supervisors, with the exception of managing subscriptions for these other roles.

Read-Only User

Cannot edit their profile information, but are able to respond to alerts.

Cannot act on other roles or send messages via messaging panels in xMatters.

REST Web Service User

Can access endpoints in the xMatters REST API that support integrations. Can create and update all users and groups in the system. This role is intended to be assigned to users that authenticate with the REST API, in particular when running integrations, and is not intended to provide full access to the web user interface.

Standard User

Can maintain their profile, respond to alerts, self-subscribe to subscriptions, and send messages. Standard Users can also view the Events report for their own events.

Subscription Supervisor

Can add and maintain groups and subscriptions.

Full permissions to act on Standard Users, Read-Only Users, Person Supervisors, and Group Supervisors.

Support User

Can access, view, edit, and delete all users, dynamic teams, and groups within a single company. Can edit any “locked” data value, and access all company-specific reports. Can log in as another user (via the Login As User feature).

Users with the Support User role cannot edit or delete other users that also have the Support User role.

Web Service Supervisor

Can add and edit web service users.

Cannot act on other roles or send messages via messaging panels in xMatters unless combined with another role with appropriate permissions.

If you have the legacy Advanced Messaging feature on your deployment, you may have additional predefined roles. See Advanced Messaging for more information.