Receive and respond to alerts on the mobile app
You can use the xMatters mobile app for Android or iOS to receive and respond to alerts on smart phone devices.
When you receive an alert on the mobile app, you may be provided with different response options. Tap your response to select it from the list of available options.
The response option you select may be configured with a link to an external website, such as to a management ticket or a chat room. The mobile app will request permission to open the link in your device's web browser.
Reply to a mobile app alert with a comment
You can include a comment when you respond to an alert in the mobile app. Use comments to record additional information about your status on the Tracking tab of the Events report.
- Tap your response option to select it.
- On the next screen, select the option to Respond with comment.
- Type your response into the Add Comment form.
- Tap Send.
For more information about viewing comments in the Event report, see Tracking Report.
Response redirects to an external link
If the response you selected includes a response redirect to an external link, you will need to grant the xMatters mobile app permission to open the link in your device's web browser.
Tap OK to leave the xMatters app and open the link in your device's web browser.
See the tutorial videos below for more information on receiving and responding to messages with the mobile app.