User > Set a temporary replacement

Set a temporary replacement

When you are unavailable to receive notifications for an extended period (for example, when you are on vacation or ill), you may want to appoint one or more other users to receive notifications on your behalf for particular groups, or for all of your notifications. You can configure temporary replacements in advance so that the user replacing you starts receiving your notifications on a specific date and stops receiving them at a later date. You can create a temporary replacement for yourself or your supervisor can create one for you.

When a temporary replacement is added to your schedule, xMatters sends a notification to your supervisor and the user who is replacing you to inform them when the replacement will occur and to which groups the replacement applies. When the temporary replacement timeframe begins, xMatters automatically begins notifying your replacement. When the temporary replacement timeframe ends, xMatters automatically resumes sending notifications to you. However, if you want to start receiving your notifications before the temporary replacement timeframe ends, you can manually clear your temporary replacement schedule.

Temporary replacements for specific groups

When you configure a temporary replacement to cover you for specific groups, any notifications targeting those groups will be sent to your replacement. This includes subscription notifications that target you based on your membership in a group. You will still receive any notifications that target you or your devices directly.

Temporary replacements for all groups

When you configure a temporary replacement to cover you for 'All Groups', any notifications that target you as part of a group or directly as a user will be sent to your replacement. This includes subscription notifications that target you as a user, or based on your membership in a group. You will still receive any notifications that target your devices directly.