Send a quick message

xMatters provides an easy way for you to contact another user, or to notify all of the members of a group, with the Quick Message feature. You can send a manual message to an individual or group of people without having to look up any of their data – xMatters will notify them on the device they prefer for that date and time. When notifying a group, xMatters will use the schedule for that group to notify each user as defined.

Depending on your permissions settings, you could let a co-worker know that you want to use them as a temporary replacement, or remind your supervisor about an upcoming scheduling change.

The following instructions use the default "Quick Message" panel. Depending on the settings configured by your administrator, the Quick Message panel may not be available in your deployment, or may have been replaced by another panel. (For information about sending messages via the legacy Advanced Messaging feature, see Advanced Messaging.)

Understand Quick Message escalations

If you are sending a Quick Message to a group and a user responds to the message with "Reject", xMatters will immediately escalate the notification to the next member of the team, bypassing any escalation delays that may be configured in the group details.

For example, imagine that you are sending a Quick Message to a group with a single team that consists of three users. The first user is configured to be notified immediately, the second user after five minutes, and the third user five minutes later. When the message is sent, the first user receives the notification and responds after two minutes with "Reject". xMatters ignores the last three minutes of escalation delay, and immediately sends the message to the second user in the group. If the second user does not respond at all, the third user will be notified five minutes later, or seven minutes after the message was sent.

This process only applies to escalation delays configured in the team settings; it does not apply to delays configured on user devices.

For more information about groups and escalation options, see Manage groups.