Designer > Define response options > Text and email responses

Configure text, mobile app, and email responses

You can use the Response and Email Description fields to configure the response choice information presented to text and email message recipients.

Form response showing Response, Email Description, and Voice Prompt fields (shown with placeholder text)

  • The Response field specifies how the response choice will be presented on text devices and the mobile app, and how the link will appear in email responses.
  • The Email Description field allows you to specify a longer description of the response choice to be included in emails.

The ability to respond to SMS (text) alerts expires after a 36-hour period; to submit a valid response to an event after this time period, users can use email, phone, or the xMatters mobile app.

Modifying a response choice while recipients are still responding to notifications will generate an error. For example, assume that a communication plan form is sending out notifications with the responses ACCEPT and REJECT. If you later change the responses to ACC and REJ and a recipient then responds to the original response choices, the system generates an unrecognized reply error because ACCEPT and REJECT are no longer valid responses.