Designer > Define message content > Personalize notifications

Custom user and event properties

The communication plan builder includes predefined properties that you can use to customize your message content with the first and last name of the recipient or sender of a notification, and localized date and time information about when the event began. You cannot modify these property types; when a notification is sent that includes these properties, xMatters replaces them with the appropriate value.

Personalize notifications with person and sender properties

You can use the person and sender properties to personalize your messages with the first and last names of the users that either sent or will receive the notification. When a notification is sent, xMatters replaces the sender property variables with values that match the message initiator, and the person property variables with values that match the recipient.

Add localized time and date information about the event

You can add event time and date properties to your message to inform recipients of the exact time an event started. This is useful to let users know how long ago an incident occurred, especially if they were not on-call to receive the original event notification. When the notification is sent, xMatters replaces the date and time variables with values that match the event's starting time and date, in the recipient's local time zone.

The following example displays a message built using a combination of the form, person, sender, and event property types available in the message editor:

The resulting email message would look similar to the following:

Person, sender, and event properties are available in each message editor (email, text, and voice). You can add them to your messages by dragging them from the side panel to the desired location in the message editor. You can even add these properties to the Subject field of email notifications.

When you preview a message that includes event date and time properties, they are replaced with date and time values from when the preview was generated; these values are replaced with the actual start date and time of the event when it is initiated.