Send a communication plan message
The Messaging tab contains a list of the communication plan forms that you have permission to use to create notifications. The values that you enter into a form are used to create the email, text (SMS), and voice notifications that are sent to message recipients.
When you send a message from a communication plan form, the values you configure in the form are used to create the message content and determine certain settings such as delivery handling options. For example, if a form includes a property named fireLocation, and you set the value of fireLocation to Building 5, every occurrence of the fireLocation property in the message templates is replaced with Building 5 in the messages sent to recipients. For more information about filling out form values, see Configure form settings.
Communication plan forms may have one or more scenarios associated with them. You can think of a scenario as a form that is partially filled in. By predefining the values on a form, a message sender can quickly send a message for specific situation without having to determine the values of every property of the form. For example, you may have a form named Database Outage that you use for database server outages. You could use two scenarios for this form - Linux database outage and Oracle database outage. The Linux database outage scenario could be preconfigured to include the Linux database administrator as the message recipient, and the Oracle database outage scenario could be preconfigured to include the Oracle database administrator as a recipient. When a message sender sends a notification about a database outage they could then use a scenario to send the notification to the right recipient, without having to look up the name of the database administrator. For more information about selecting a scenario to use when sending a form, see Select Communication Plan Scenarios.
- Click the Messaging tab.
- Select the communication plan and form that you want to send.
- If a list of scenarios is displayed, select the scenario you want to use or choose No Scenario.
- Fill out the form values. For more information about filling out form values, see Configure form settings.
- Click Send Message.
- xMatters displays the Event Report for the event, where you can see the event progress, and view responses. For more information about the Event Report, see Events report
You can schedule a communication plan form or scenario to send in the future, either just one time or on a recurring basis. You might want to use a one-time scheduled message to send a notification during off hours to a recipient in a different time zone, or send other messages on a repeating daily, weekly, monthly, or yearly basis. For more information about scheduling a communication plan form or scenario, see Schedule a Message.