xMatters Online Help

Welcome to xMatters

We're proud to introduce a new video series welcoming users to xMatters! In our first episode, we explain how connecting your tools with xMatters can help resolve problems quickly.

When help is needed, xMatters ensures the right message reaches the right people at the right time. Our service reliability platform gives teams the superpowers to choose from hundreds of free downloadable workflows, connect their favorite tools, and level up their incident response process so issues are fixed before they can impact customers.

Learn how to use xMatters Dashboards to quickly resolve incidents, view your on call information, and see critical data at a glance. With the power to create and share multiple dashboards across your organization, support for high-level system overviews, and customizable incident response behaviors, dashboards give you the tools needed to manage any situation.

Be sure to follow our YouTube channel so you don't miss the newest episodes!

Yars' Revenge Quarterly Release

The Yars’ Revenge Quarterly Release includes new internal status pages, advanced configuration for Live Call Routing, alert inbox updates, a redesigned user schedule, and more:

  • Status Pages: Configure status pages to easily view information about selected services’ statuses, recent activity, and disruptions.
  • Automatic Incident Updates: Choose to send automatic incident updates from xMatters to your configured chat channels.
  • Updated Alert Inbox: Easily expand alert details, add comments, track past responses, and prioritize alerts with refined sorting options.
  • Redesigned User Schedule: Keep organized with color-coded shifts in the list view and a new on-call widget that displays when and how long you are on-call.

Find out more about the new features and updates in the Yars' Revenge Release Overview!

Download the mobile app

The best way to stay connected is with one of the xMatters mobile apps.

Available for iOS and Android. Download yours today.