DS_VOICE_IVR_DEVICES.csv

The DS_VOICE_IVR_DEVICES.csv file contains information necessary to create and maintain voice IVR devices in xMatters. Voice IVR devices are typically used for Public Address (PA) systems.

Version

DS_VOICE_IVR_DEVICES.csv is required in version 1.1 and later of the ZipSync archive. The version of the ZipSync archive is defined by the autoDataSyncVersion entry of the manifest.xml file.

DS_VOICE_IVR_DEVICES.csv file columns

Column Name

Maximum Character Length

Comments

EXTERNAL_KEY

250

See Standard CSV Fields.

COUNTRY

(optional)

100

The country name to use when dialing this device (case-sensitive; see the list of valid country names below).

See Valid field valuesfor a list of valid COUNTRY field values.

AREA_CODE

10

Area code to use when dialing this device (non-negative integers only).

PHONE_NUMBER

30

The phone number for dialing this device (valid characters: 0123456789()+-.<space>).

EXTENSION 10

The phone extension number for dialing this device (valid characters include 0123456789()+-.,<space>*#).

USER_KEY

250

The external_key for the user who owns this device.

DEVICE_NAME

100

The name for this device (must be selected from the organization’s defined device names).

STATUS

30

Indicates whether this device is active or inactive (ACTIVE or INACTIVE; case-sensitive).

DEFAULT_DEVICE

1

Indicates whether this device is a failsafe (default) device (Y or N).

Failsafe devices may be contacted outside of their active timeframes when the user is targeted as part of a group and has no other active devices.

DEVICE_ORDER

38

Integer sequence number specifying the order of the device in the list of this user’s devices. The list starts at 0 (zero).

DELAY

38

Integer specifying the delay in minutes for this device.

LOCK_24x7

1

The flag (Y or N) indicates to the web user interface whether the timeframe can be modified. When set to 'Y', Timeframes are locked to be on a 24 hour/day, 7 day/week schedule.

IS_EXTERNALLY_OWNED

1

See Standard CSV Fields.

ACTION

1

See Standard CSV Fields.