User
What is xMatters?
Sign in to xMatters
Change your web and phone passwords
Your Home page
Communication Center dashboards
Manage and share dashboards
Manage your devices
Get the xMatters mobile app
Receive and respond to alerts
xMatters user interface
Mobile app alerts
Email alerts
Phone alerts
Text and SMS alerts
Call into Matters to retrieve alerts
Add xMatters to your contacts
Join a conference bridge
View your profile
View your schedule
Set a temporary replacement
Subscribe to events
How to use subscriptions
View your roles
Message Sender
Send a communication plan message
Configure form settings
Record a new voice interaction phrase
Retrieve and configure integrated properties
Preview a message
Schedule a message
Start a conference bridge
Create and manage scenarios
Select communication plan scenarios
View the Events report
Filter the events report
Save and manage event report searches
View the Event Timeline
View the Tracking report
Conference
Report card
Message
Log
Properties
Attachments
Tracking report drill-through
View the Conferences report
Suspend, resume, and terminate events
Duplicate an event
View previously sent messages
Send a message with the mobile app
Supervisor
Manage users
Control a user's access
View user schedules and group membership
Find the users currently on call
View a user's supervisors
View supervised users
Manage groups
Create, delete, and export groups
Group interface overview
Group options and settings
View and manage shifts
Schedule shifts
Schedule holiday shifts
Advanced shift recurrence options
Escalate alerts within a shift
Rotate positions within a shift
View and manage the group roster
View who is on call
View user contact details
Browse members of nested groups
Examples
Create a simple broadcast group
Create a group with an on-call schedule
Search for users and groups
Manage dynamic teams
Manage subscriptions
Find subscriptions and subscribers
User and group performance reports
Group performance report
User performance report
Interpret performance report data
Calculate escalations
View an average response time report
Designer
Create a communication plan
Configure activity updates
Export and import communication plans
Design forms
Design your form's layout
Add recipients to forms
Specify response counts
Configure default handling options
Understand notification handling options
Target specific devices
Override sender information
Override responses
Form permissions
Deploy a form
Define form properties
Boolean
List box
List
Hierarchy
Number
Text
Password
HTML in text-based properties
Define message content
Email, fax, and push notification content
Text (SMS), pager, and generic notification content
Voice notification content
Record a new voice interaction phrase
Preview your voice interaction script
Personalize notifications
Define response options
Text and email responses
Voice responses
Associate with conference bridge
Response contribution values
Response actions
Understand response actions
Response comments
Response counts
Configure response redirects
Define scenarios
Access scenarios
Configure scenario permissions
Create scenarios from a message form
Create subscription forms
Configure integrated properties
Add a conference bridge to a form
Configure forms for email initiation
Example communication plans
Example 1: tornado warning
Step 1: Add and configure a new communication plan
Step 2: Add and configure a communication plan form
Step 3: Create properties
Step 4: Configure the form layout
Step 5: Add message content
Step 6: Add response choices
Step 7: Test and troubleshoot
Example 2: conference bridge
Example 3: tornado scenario
Example 4: email different images based on scenarios
Example 5: select recipients from a map
Administrator
Configure your company
Define company details
Configure Single Sign On with SAML
SAML settings and requirements
Configure SAML in xMatters
Configure outgoing caller ID
Sites
Countries
Time zones
Languages
Company holidays
Custom holidays
Site holidays
Example: Create custom holidays
Phone recordings
Customize the TTS dictionary
Set the password policy
Custom user information
Custom attributes
Custom fields
Additional available customizations
Default roles
Custom roles and add-ons
Manage web service users
Import users
Upload users
User Upload Wizard
Modify the upload template file
Troubleshoot user upload validation errors
Configure subscription domains
Specify attributes and values
Notifications reports
Synchronization reports
Synchronization job summary list
Job details
Synchronization report summary
Synchronization report details
Types of data synchronization errors
Troubleshoot synchronization report errors
Configure event domains
Export/import information
Define event domain details
Define response contribution values
Define predicates
Event domain constants
Configure message domains
Integrator
Integration Directory
Integration Builder
Access the Integration Builder
Copy an integration
Export and import integrations
Inbound integrations
Get the inbound integration URL
Example: Configure an inbound integration
Notification Flood Control
Outbound integrations
Example: Configure an outbound integration
Outbound integration webhooks
Outbound integrations to the Integration Agent
Transformation scripts
HTTP endpoints
Shared libraries
Constants
Scripting reference
Activity Stream
Log integration requests
Subscribe to integration alerts
Notification Flood Control
Integration Agent
xMatters Agent
Download and install the xMatters Agent
View and manage xMatters Agents
Running local scripts on the xMatters Agent
Monitor and troubleshoot the xMatters Agent
xMatters Agent release notes
Synchronize user data with EPIC
Install and run the EPIC client
System Requirements
Download the EPIC client
Add EPIC users to your company
Configure the transport.properties file
Encrypt/Decrypt .properties files
Configure data sync notifications
Upgrading the EPIC client from a previous version
Field ownership and locking
Locking externally-owned objects in the xMatters user interface
Record adoption
Running ZipSync mode
ZipSync Validation
ZipSync mode examples
ZipSync Mode Included Files
manifest.xml
Standard CSV Fields
Valid field values
DS_EMAIL_DEVICES.csv
DS_EVENT_DOMAIN_PREDICATES.csv
DS_FAX_DEVICES.csv
DS_GROUPS.csv
DS_PERSON_SUPERVISORS.csv
DS_PREDICATE_JOIN_VALUES.csv
DS_SITES.csv
DS_TEAM_MEMBERSHIPS.csv
DS_TEAMS.csv
DS_TEXT_PAGER_DEVICES.csv
DS_TEXT_PHONE_DEVICES.csv
DS_USER_CUSTOM_VALUES.csv
DS_USER_JOIN_ATTRIBUTES.csv
DS_USERS.csv
DS_VOICE_DEVICES.csv
DS_VOICE_IVR_DEVICES.csv
Best practices for creating ZipSync data files
ETL best practices
ZipSync file creation best practices
Running CloudSync Mode
CloudSync Data Support
EPIC DataSync FAQ
Initiate a form by email
Integrate with an external system
Introduction to xMatters REST APIs
xMatters REST API
OAuth authentication
Additional REST API methods
Locate identifiers in xMatters
Form identifiers
Person identifiers
Property identifiers
Response option identifiers
Role identifiers
Site identifiers
Subscription identifiers
Subscription form identifiers
SOAP web services
All Files
This topic has moved to
https://help.xmatters.com/xPert/xpert/device_engines_list.htm#Notes
