User > View your subscriptions > Subscribe to events

Subscribe to events

In xMatters, you can use subscriptions to ensure that you are always informed about certain events. Depending on your permissions and the configuration of your deployment, you can set up subscriptions with specific criteria, or be added to event feeds by a supervisor. These subscriptions will send you notifications whenever an event occurs that matches your criteria, even if you are not scheduled to receive a notification for that event; for example:

  • The manager of a network administration team wants to receive an email whenever an outage occurs on a particularly problematic server so she can create a record of these events.
  • The manager of the produce department in a grocery store wants to know every time an issue is reported with a refrigeration unit anywhere in the store, even if the issue is not occurring in her area.
  • The supervisor for the fuel depot at an airport wants everyone on his team to be notified whenever a supply shortage is reported, even if they are not on shift at the time of the shortage.

Add a new subscription

The subscriptions you can create in your deployment depend on the configuration of your system, and on the event feeds configured by your administrator. In some cases, you may be able to subscribe to event feeds but not view the details or the criteria they are using; for other subscriptions, you might not be able to unsubscribe, but still able to control when it sends you notifications. You may also be able to share your subscriptions with other users, and set the permissions they have to act on your subscriptions.

There are two ways to subscribe to events in xMatters, depending on the event source:

  • Subscription forms are based on communication plans, and created and configured by a forms designer.
  • Subscription domains are based on event domains, which identify the external applications that can inject events into xMatters.

The Subscriptions page treats both types of subscription equally, and does not indicate whether a subscription is based on an external application (subscription domain) or a communication plan (subscription form). The only difference apparent to subscribers is which options are available on the Subscription Details page when viewing each subscription.