xMatters Online Help

Welcome to xMatters

We're proud to introduce a new video series welcoming users to xMatters! In our first episode, we explain how connecting your tools with xMatters can help resolve problems quickly.

When help is needed, xMatters ensures the right message reaches the right people at the right time. Our service reliability platform gives teams the superpowers to choose from hundreds of free downloadable workflows, connect their favorite tools, and level up their incident response process so issues are fixed before they can impact customers.

Learn how to use xMatters Dashboards to quickly resolve incidents, view your on call information, and see critical data at a glance. With the power to create and share multiple dashboards across your organization, support for high-level system overviews, and customizable incident response behaviors, dashboards give you the tools needed to manage any situation.

Be sure to follow our YouTube channel so you don't miss the newest episodes!

Zaxxon Release

The Zaxxon Quarterly Release includes a new OpenAI: Chat Completions step, status page subscriptions, user schedule updates, customizable stakeholder messages, and moree:

  • OpenAI: Chat Completions Step: Automatically summarize activities or translate information by integrating AI into your flows.
  • Status Page Subscriptions: Subscribe to status pages and receive notifications to your configured devices when incidents on specific status pages are changed.
  • User Schedule Updates: Easily review your current and upcoming on-call shifts with a more detailed day, week, month, and list view.
  • Customized stakeholder messages:: Fully customize your stakeholder updates with specific branding or message formats through Flow Designer.

Find out more about the new features and updates in the Zaxxon Release Overview!

Download the mobile app

The best way to stay connected is with one of the xMatters mobile apps.

Available for iOS and Android. Download yours today.