Designer > Define response options > Response actions

Configure response actions

The Action drop-down list allows you to control what action the system takes based on the response.

Form responses showing action (workflow) settings

For information on setting response count options, see Configure response counts.

Actions specify how each response affects the notification flow. Action options should reflect the goals of your communication plan form and the processes that exist in your organization. The following table summarizes the available actions (from the perspective of the recipient who is responding to a notification):

Response action options
Value Result
Record Response xMatters records the user's response and stops notifying them. When this response action is selected, xMatters does not delink the user from the event. Users can change their responses by responding to the notification again.
Assign to User xMatters stops notifying other recipients, but continues the process for this recipient.
Stop Notifying User xMatters stops notifying this user, but continues the notification process for other recipients.
Stop Notifying Target

xMatters stops notifying the targeted user or other members in a target group, but continues notifying other users and members of other groups.

Escalate xMatters stops notifying this user, but continues the process by immediately escalating the event to the next scheduled recipient.
End xMatters terminates this notification process for all recipients.

Understand response behavior

The behavior of the "Stop Notifying Target" response can become relatively complex when groups are ‘nested’ (i.e., groups are members of other groups), and when recipients are also included as non-group targets. This complexity can increase when recipients are targeted by several paths. For example, a user may be a member of multiple targeted groups, or may be targeted as a group member and as an individually-targeted user (the latter case is discussed in Example 2, below).

While not meant to be comprehensive, the following examples outline the behavior of the Stop Notifying Target Response in common situations, starting with the least complex configuration.