Message Sender > Send a communication plan message > Retrieve and configure integrated properties

Retrieve and configure integrated properties

If the form includes an integrated properties section, you can use the request properties to specify the information you are looking for, and then click Search to retrieve information from an external system.

You can then modify the returned information in each field before sending the message. This allows you to sanitize any information you don't want to send, update any missing information in required fields, or even supply the information manually if the connection is not working. Clicking Search again will clear all field contents, including any edits you may have already made.

Due to the potential differences in network latency and external system dependencies, there is no configured timeout on the search request. You cannot send the message while the request is in progress, but you can cancel the request at any time by clicking Cancel.