User > Receive and respond to alerts > Add xMatters to your contacts

Add xMatters to your contacts

To ensure that you are able to receive notifications from xMatters On-Demand, do the following:

  • Add Caller ID for xMatters to your mobile phone (if you do not know the xMatters call-out phone number, contact your xMatters administrator). This will help prevent you from mistaking xMatters calls for nuisance or other unrecognized calls.
  • Add the xMatters notification email address to the contacts in your email client (if you do not know the xMatters notification email address, contact your xMatters administrator). This will help prevent xMatters notification emails being incorrectly routed to "Spam" or "Junk" folders. Note that if you have a separate spam filter set up for your email client, you should also configure it to allow mail from xMatters to appear in your Inbox.

The default security settings on many email and webmail clients (e.g., Gmail, Hotmail, Yahoo Mail, etc.) hide graphics in email messages from unknown or 'untrusted' senders. However, you will typically be given the option to display hidden graphics by clicking a provided link or button (some clients also provide an option to add the sender to your 'safe senders' list). To view your notifications in the intended format, it is recommended that you select the option to display images in notifications.