Dynatrace

Dynatrace is a leading performance and application monitoring application. This integration incorporates Dynatrace Problem alerts into your xMatters toolchain, letting you to send alerts using xMatters and update the Dynatrace Problem with alert status, device delivery, and response information from xMatters notifications.

How it works

When a problem meets a specified threshold in Dynatrace, it sends a JSON-formatted webhook to xMatters. A Dynatrace trigger in xMatters parses the webhook and initiates a flow. The webhook includes essential alert data you can use to enrich notifications to users or when building automated tasks.

Install the workflow

The following instructions describe how to install the workflow through the xMatters one-click installation process. If you already installed the previous, built-in version of the integration, you can find instructions here.

  1. Go to the Workflow Templates page and click the Dynatrace tile.
  2. On the Set up the Workflow tab, give the workflow a name that identifies its purpose (this must be unique in your instance), add an optional description, and set the default incident type (if applicable). Any built-in Initiate Incident steps in the workflow will automatically be set to the selected incident type.
    • You can edit these later, if needed.

  3. Click Next to set up the connection.
  4. Copy the trigger URL — you’ll use this to configure the webhooks in Dynatrace.
    • The trigger URL includes the recipients parameter, which specifies who should be notified. By default, this parameter is set to notify you (the logged in user), but you can set it to target any user or group you want.

  5. Send a test signal to the trigger URL to test the connection.
  6. Click Open Workflow to view and customize the workflow, or Close to return to the Workflows page.

Configure Dynatrace to send requests to the trigger URL

Set recipients in the trigger URL

The trigger expects the recipients in the trigger URL. When you copy the URL from xMatters, it includes the recipients parameter: &recipients=<yourname>. Of course, you don’t want to receive all the alerts.

To change the recipients for alerts from this webhook, swap out your name for the people or groups you want to target. For example, to target the DatabaseTeam, Antares Service Team, and HR & Marketing groups, add &recipients=databaseteam,antares%20service%20team,HR%20%26%20Marketing to the trigger URL. Remember to URL-encode any special characters, including spaces, in your group names.

We recommend using groups so you can take advantage of the xMatters group features — rotations, escalations, and absences — to reach the right on-call people to jump on an issue.

How to use the workflow

When a condition you've set fires, it sends a signal to xMatters, which creates an alert and notifies the individual or the on-call members of the people or groups you set as recipients in the webhook URL. When the trigger receives a signal saying the issue is resolved, it automatically terminates related alerts in xMatters.

Next Steps

Now that you've installed the workflow, you can use it as-is, or customize it to suit your needs better. Here are some examples of things you can add to the workflow to customize it:

Previous versions

While the previous, built-in version of this integration is no longer available, the instructions for it are included below for anyone who has it installed in their system already and requires them as a reference.