Dynatrace Cloud Automation

Dynatrace Cloud Automation is a tool within Dynatrace that helps manage cloud processes such as service-level objectives (SLOs), automated release inventory and version comparison, and lifecycle orchestration. This integration incorporates Cloud Automation events into your xMatters toolchain, letting you add steps to your workflow as part of a Cloud Automation event.

How it works

When Dynatrace Cloud Automation sends a signal, it sends a JSON-formatted webhook to xMatters. A Dynatrace Cloud Automation Event trigger in xMatters parses the webhook and initiates a flow. The webhook includes essential alert data you can use to enrich notifications to users or when building automated tasks.

Install the workflow

The following instructions describe how to install the workflow through the xMatters one-click installation process.

  1. Go to the Workflow Templates page and click the Dynatrace Cloud Automation tile.
  2. On the Set up the Workflow tab, give the workflow a name (this must be unique in your instance) and add an optional description.
    • You can edit these later, if needed.

  3. Click Next to set up the connection.
  4. Choose the authentication method. A trigger URL is generated based on the selected authentication method.
  5. Copy the trigger URL — you’ll use this to configure the webhooks in Dynatrace Cloud Automation.
    • The trigger URL includes the recipients parameter, which specifies who should be notified. By default, this parameter is set to notify you (the logged in user), but you can set it to target any user or group you want.

  6. You can copy the Configuration Payload to configure the signal in the source application.
  7. Send a test signal to the trigger URL to test the connection.
  8. Click Open Workflow to view and customize the workflow, or Close to return to the Workflows page.

Configure Dynatrace Cloud Automation to send requests to the trigger URL

Set recipients in the trigger URL

The trigger expects the recipients in the trigger URL. When you copy the URL from xMatters, it includes the recipients parameter: recipients=<yourname>. Of course, you don’t want to receive all the alerts.

To change the recipients for alerts from this webhook, swap out your name for the people or groups you want to target.

  • For URL authentication, use an ampersand to attach recipients. For example, if you want to notify Emma Pearson and the on-call members in the group responsible for the Antares service, you'd add &recipients=epearson,antares to the URL.
  • For other authentication types, use a question mark to attach recipients. For example, if you want to notify Barry Gull and the on-call members in the group responsible for the Cassiopeia service, you'd add ?recipients=bgull,cassiopeia to the URL.

Remember to URL-encode any special characters, including spaces, in your group names.

We recommend using groups so you can take advantage of the xMatters group features — rotations, escalations, and absences — to reach the right on-call people to jump on an issue.

Add Dynatrace secrets

Secrets are a tool within Dynatrace Cloud Automation that allows you to mask parts of a URL that may contain sensitive information. When you configure a Cloud Automation webhook to xMatters, you can use secrets to mask parts of the xMatters trigger URL.

How to use the workflow

When a condition you've set fires, it sends a signal to xMatters, which creates an alert and notifies the individual or the on-call members of the people or groups you set as recipients in the webhook URL.

Next Steps

Now that you've installed the workflow, you can use it as-is, or customize it to suit your needs better. Here are some examples of things you can add to the workflow to customize it: