Moogsoft

Moogsoft is an AIOps powered monitoring and observability platform that enables IT & DevOps teams to manage and resolve incidents. xMatters uses Moogsoft’s AIOps to relay critical information to teams and prevent system issues from becoming service incidents.

This workflow lets you send actionable alerts to on-call resources when xMatters gets a signal from Moogsoft. Responders can initiate an incident with the press of a button, or you can build on the flow to perform automated resolution tasks.

How it works

When an alert is generated in Moogsoft, it sends a JSON-formatted webhook to xMatters, based on user-defined alert rules. A Moogsoft trigger in xMatters parses the webhook and initiates a flow. The webhook includes essential alert data you can use to enrich notifications to users or when building automated tasks.

Install the workflow

  1. Go to the Workflow Templates page and click the Moogsoft tile.
  2. On the Set up the Workflow tab, give the workflow a name (this must be unique in your instance) and add an optional description.
    • You can edit these later, if needed.

  3. Click Next to set up the connection.
  4. Choose the authentication method you want to use to generate the trigger URL.
  5. Click Next.
  6. Copy the trigger URL — you’ll use this to configure the webhooks in Moogsoft.
    • The trigger URL includes the recipients parameter, which specifies who should be notified. By default, this parameter is set to notify you (the logged in user), but you can set it to target any user or group you want.

  7. You can copy the Configuration Payload to configure the signal in the source application.
  8. Click Open Workflow.

Configure Moogsoft to send requests to the trigger URL

To have Moogsoft send alerts to the flow trigger, you need to configure a webhook and set it to use the trigger URL.

Set recipients in the trigger URL

The trigger expects the recipients in the trigger URL. When you copy the URL from xMatters, it includes the recipients parameter: recipients=<yourname>. Of course, you don’t want to receive all the alerts.

To change the recipients for alerts from this webhook, swap out your name for the people or groups you want to target. For example, to target the 'DatabaseTeam', 'Antares Service Team', and 'HR & Marketing' groups, add recipients=databaseteam,antares%20service%20team,HR%20%26%20Marketing to the trigger URL. Remember to URL-encode any special characters, including spaces, in your group names.

We recommend using groups so you can take advantage of the xMatters group features — rotations, escalations, and absences — to reach the right on-call people to jump on an issue.

How to use the workflow

When a condition you've set fires, it sends a signal to xMatters, which creates an alert and notifies the individual or the on-call members of the people or groups you set as recipients in the webhook URL. When the trigger receives a signal saying the issue is resolved, it automatically terminates related alerts in xMatters.

Next Steps

Now that you've installed the workflow, you can use it as-is, or customize it to suit your needs better. Here are some examples of things you can add to the workflow to customize it: