New Relic

The New Relic Digital Intelligence Platform delivers full-stack visibility from the host, through the application, and end-user experience via a unified dashboard. With New Relic, gain instant end-to-end intelligence across your customer experience, application performance, and dynamic infrastructure, and further extend its capabilities by integrating with xMatters.

This workflow lets you send actionable alerts to on-call resources when xMatters gets a signal from New Relic. Responders can initiate an incident with the press of a button, or you can build on the flow to perform automated resolution tasks.

How it works

When an alert is generated in New Relic, it sends a JSON-formatted webhook to xMatters, based on user-defined alert rules. A New Relic trigger in xMatters parses the webhook and initiates a flow. The webhook includes essential alert data you can use to enrich notifications to users or when building automated tasks.


If this is your first time installing the New Relic workflow, there are no prerequisites.

If you've previously installed the New Relic workflow through our one-click installation process, New Relic has updated a number of parameters which affect the integration with xMatters. The easiest way to take advantage of the new functionality in New Relic is to install a new version of the workflow. However if you've highly customized your workflow and want to keep using it, the Update an existing workflow section will provide you information on what you'll need to update.

Install the workflow

The following instructions describe how to install the workflow through the xMatters one-click installation process.

If you have the previous version of the integration installed and need the installation or configuration instructions, you can find them here.

  1. Go to the Workflow Templates page and click the New Relic tile.
  2. On the Set up the Workflow tab, give the workflow a name (this must be unique in your instance) and add an optional description.
    • You can edit these later, if needed.

  3. Click Next to set up the connection.
  4. Choose the authentication method. A trigger URL is generated based on the selected authentication method.
  5. Copy the trigger URL — you’ll use this to configure the webhook in NewRelic.
    • The trigger URL includes the recipients parameter, which specifies who should be notified. By default, this parameter is set to notify you (the logged in user), but you can set it to target any user or group you want.

  6. Send a test signal to the trigger URL to test the connection.
  7. Click Open Workflow.

Configure New Relic to send requests to the trigger URL

To have New Relic send alerts to the flow trigger, you need to configure a webhook and set it to use the trigger URL.

Set recipients in the trigger URL

The trigger expects the recipients in the trigger URL. When you copy the URL from xMatters, it includes the recipients parameter: recipients=<yourname>. Of course, you don’t want to receive all the alerts.

To change the recipients for alerts from this webhook, swap out your name for the people or groups you want to target.

  • For URL authentication, use an ampersand to attach recipients. For example, if you want to notify Emma Pearson and the on-call members in the group responsible for the Antares service, you'd add &recipients=epearson,antares to the URL.
  • For other authentication types, use a question mark to attach recipients. For example, if you want to notify Barry Gull and the on-call members in the group responsible for the Cassiopeia service, you'd add ?recipients=bgull,cassiopeia to the URL.

Remember to URL-encode any special characters, including spaces, in your group names.

We recommend using groups so you can take advantage of the xMatters group features — rotations, escalations, and absences — to reach the right on-call people to jump on an issue.

How to use the workflow

When a condition you've set fires, it sends a signal to xMatters, which creates an alert and notifies the individual or the on-call members of the people or groups you set as recipients in the webhook URL. When the trigger receives a signal saying the issue is resolved, it automatically terminates related alerts in xMatters.

Next Steps

Now that you've installed the workflow, you can use it as-is, or customize it to suit your needs better. Here are some examples of things you can add to the workflow to customize it:

Update an existing workflow

The following information is only to be used when you have customized the New Relic trigger and workflow and want to take advantage of new New Relic functionality by updating steps in your existing workflow.

Previous version

While the previous version of New Relic is no longer available, the instructions are included below for anyone who has it installed in their system already.