Pingdom

Pingdom is an application performance monitoring tool that tracks the availability and performance of websites. When state changes to your uptime or transaction checks occur, this integration with xMatters relays critical insight data to the correct people and systems to help them coordinate and resolve incidents faster.

This workflow lets you send actionable alerts to on-call resources when xMatters gets a signal from Pingdom. Responders can initiate an incident with the press of a button, or you can build on the flow to perform automated resolution tasks.

How it works

When a state change is detected in Pingdom, it sends a JSON-formatted webhook to xMatters. A Pingdom Check Alerts trigger in xMatters parses the webhook and initiates a flow. The webhook includes essential alert data, which xMatters sends in the notification to users, and which you can use to enrich notifications or use when building automated tasks.

Install the workflow

The following instructions describe how to install the workflow through the xMatters one-click installation process. If you already installed the previous, built-in version of the integration, you can find instructions here.

  1. Go to the Workflows Templates page and click the Pingdom tile.
  2. On the Install Workflow dialog box, give the workflow a name (this must be unique in your instance) and add an optional description.
    • You can edit these later, if needed.

  3. Click Install.
    • After the workflow installs, the screen shows next steps as well the installation logs. The installation logs give you additional information about the installation, such as if you have languages in your instance that aren't configured for the messages in the workflow.

  4. Select the authentication method you want to use.
  5. Copy the trigger URL — you’ll use this to configure a webhook in Pingdom.
    • The trigger URL includes the recipients parameter, which specifies who should be notified. By default, this parameter is set to notify you (the logged in user), but you can set it to target any user or group you want.
  6. Click Done.

Configure Pingdom to send requests to the trigger URL

To have Pingdom send alerts to the flow trigger, you need a check and an integration. The check determines if something is wrong. The integration is the webhook that notifies xMatters.

Set recipients in the trigger URL

The trigger expects the recipients in the trigger URL. When you copy the URL from xMatters, it includes the recipients parameter: recipients=<yourname>. Of course, you don’t want to receive all the alerts.

To change the recipients for alerts from this webhook, swap out your name for the people or groups you want to target. For example, to target the 'DatabaseTeam', 'Antares Service Team', and 'HR & Marketing' groups, add recipients=databaseteam,antares%20service%20team,HR%20%26%20Marketing to the trigger URL. Remember to URL-encode any special characters, including spaces, in your group names.

We recommend using groups so you can take advantage of the xMatters group features — rotations, escalations, and absences — to reach the right on-call people to jump on an issue.

How to use the workflow

When a check you've created fires, it sends a signal to xMatters, which creates an alert and notifies the individual or the on-call members of the people or groups you set as recipients in the webhook URL. When the trigger receives a signal saying the issue is resolved, it automatically terminates related alerts in xMatters.

Next Steps

Now that you've installed the workflow, you can use it as-is, or customize it to suit your needs better. Here are some examples of things you can add to the workflow to customize it:

Previous versions

While the previous, built-in version of this integration is no longer available, the instructions for it are included below for anyone who has it installed in their system already.

Pingdom

Pingdom is a website monitoring service that tracks the uptime, downtime, and performance of websites. Pingdom state changes trigger xMatters notifications to automatically notify and engage your incident response teams.

xMatters automates communications by integrating people into your toolchains so you can proactively prevent outages, rapidly engage resolvers, manage major incidents, and keep stakeholders informed.

Do more with this integration

Incorporate this integration into your orchestrated incident resolution workflows with Flow Designer. After you create a configuration, the Flow Designer tab appears. From there, you can build your flows — add new response options, connect to other apps, or even create new xMatters alerts based on activities in the flow — enriching the information injected by this integration along the way.

Get started with Pingdom

 

How to set up a Pingdom configuration

After you give your configuration a name and description, type a name to use when sending alerts (so you can easily tell which configuration or integration the alerts are from), and add all of the users and groups you want to be notified.

Once you save the configuration, xMatters displays the URL you need to configure Pingdom:

Use this URL to configure a new webhook integration in Pingdom.

After you've saved your webhook, you need to enable it for an uptime (HTTP) check in Pingdom.

Your integration is now complete!

Test your integration

You can test the integration by sending a test webhook from Pingdom to xMatters.

Extending your integration

Looking to do more with xMatters and Pingdom? If you want to tailor the settings and notifications for the integration, you can convert it to a custom workflow.