Pingdom

Pingdom is an application performance monitoring tool that tracks the availability and performance of websites. When state changes to your uptime or transaction checks occur, this integration with xMatters relays critical insight data to the correct people and systems to help them coordinate and resolve incidents faster.

This workflow lets you send actionable alerts to on-call resources when xMatters gets a signal from Pingdom. Responders can initiate an incident with the press of a button, or you can build on the flow to perform automated resolution tasks.

How it works

When a state change is detected in Pingdom, it sends a JSON-formatted webhook to xMatters. A Pingdom Check Alerts trigger in xMatters parses the webhook and initiates a flow. The webook includes essential alert data, which xMatters sends in the notification to users, and which you can use to enrich notifications or use when building automated tasks.

Install the workflow

The following instructions describe how to install the workflow through the xMatters one-click installation process. If you're looking for instructions on the previous version of the integration, you can find them here.

  1. Go to the Workflows Templates page and click the Pingdom tile.
  2. On the Install Workflow dialog box, give the workflow a name (this must be unique in your instance) and add an optional description.
    • You can edit these later, if needed.

  3. Click Install.
    • After the workflow installs, the screen shows next steps as well the installation logs. The installation logs give you additional information about the installation, such as if you have languages in your instance that aren't configured for the messages in the workflow.

  4. Select the authentication method you want to use.
  5. Copy the trigger URL — you’ll use this to configure a webhook in Pingdom.
    • The trigger URL includes the recipients parameter, which specifies who should be notified. By default, this parameter is set to notify you (the logged in user), but you can set it to target any user or group you want.
  6. Click Done.

Configure Pingdom to send requests to the trigger URL

To have Pingdom send alerts to the flow trigger, you need a check and an integration. The check determines if something is wrong. The integration is the webhook that notifies xMatters.

Set recipients in the trigger URL

The trigger expects the recipients in the trigger URL. When you copy the URL from xMatters, it includes the recipients parameter: recipients=<yourname>. Of course, you don’t want to receive all the alerts.

To change the recipients for alerts from this webhook, swap out your name for the people or groups you want to target. For example, to target the 'DatabaseTeam', 'Antares Service Team', and 'HR & Marketing' groups, add recipients=databaseteam,antares%20service%20team,HR%20%26%20Marketing to the trigger URL. Remember to URL-encode any special characters, including spaces, in your group names.

We recommend using groups so you can take advantage of the xMatters group features — rotations, escalations, and absences — to reach the right on-call people to jump on an issue.

How to use the workflow

When a check you've created fires, it sends a signal to xMatters, which creates an event and notifies the individual or the on-call members of the people or groups you set as recipients in the webhook URL. When the trigger receives a signal saying the issue is resolved, it automatically terminates related events in xMatters.

Next Steps

Now that you've installed the workflow, you can use it as-is, or customize it to suit your needs better. Here are some examples of things you can add to the workflow to customize it:

Previous versions

Instructions for the previous built-in version of this integration are available below.