Pingdom Server Monitor
SolarWinds' Pingdom Server Monitor (formerly known as Scout Server Monitoring) delivers software for monitoring and managing networks and systems. When events meet predetermined criteria, this integration with xMatters relays critical Pingdom insight data to the correct people and systems to help coordinate and resolve incidents faster.
xMatters automates communications by integrating people into your toolchains so you can proactively prevent outages, rapidly engage resolvers, manage major incidents, and keep stakeholders informed.
To install this integration in xMatters, simply go to the Integration Directory (Developer > Integrations), click the Available tab and start typing the name of the integration. Once you find the integration, click its tile and then click Create Configuration. Check out the Integration Directory to learn more.
How to set up a Pingdom Server Monitor configuration
After you give your configuration a name and description, type a name to use when sending alerts (so you can easily tell which configuration or integration the alerts are from), and add all of the people or groups you want to be notified.
Next, create a new API key in Pingdom to use with xMatters, enter it in the Pingdom Server Monitor API Key field, and then click Save.
- Log into Pingdom, navigate to your account profile, and then click API Keys.
- Click Add API Key to generate a new API key for xMatters.
- Pingdom recommends creating a new key for each system you want to connect.
- Copy and paste the new key into the Pingdom Server Monitor API Key field on the configuration page in xMatters.
Once you save the configuration, xMatters displays the settings you need to configure Pingdom:
Use this URL as the target for a webhook, and add the webhook to a notification group.
- In Pingdom, navigate to your account profile, and then click Notifications.
- Under Notification Channels, click Add Webhook.
- Give your webhook a name so you can identify it (such as "xMatters Webhook"), and paste the URL from the configuration page in xMatters into the URL field:
- Return to the Notifications screen and create a notification group (or edit an existing group), and select the xMatters xMatters for notifications.
Your integration is now complete!
Whenever an alert is triggered in Pingdom that targets a notification group using your xMatters webhook, xMatters will notify your selected recipients.
To test whether your integration is working, trigger an alert in Pingdom that targets the notification group that you configured with the xMatters webhook.
When the alert is triggered, Pingdom will send event information to xMatters, which will send notifications to the recipients you specified on the configuration page. Recipients can select from the following response options:
- Acknowledge: assigns the event to the responder, and stops notifying other recipients.
- Disable Server Notifications: stops notifying the responder, and tells Pingdom not to send anymore notifications involving the server that triggered the alert. (This response clears the "Enable Notifications" check box for this server on the Server Notifications Settings page in Pingdom.)
- Enable Server Notifications: stops notifying the responder, and tells Pingdom to enable notifications for the related server. (This response selects the "Enable Notifications" check box for this server on the Server Notifications Settings page in Pingdom.)
- Close: stops notifying all recipients and terminates the event.
- Escalate: stops notifying the responder about the event, and immediately escalates the notification to the next available group member defined in xMatters.
xMatters sends the response back to Pingdom, and records the information in a marker on the Alerts tab: