ThousandEyes

How it works

When a test meets a specified threshold in ThousandEyes, it sends a JSON-formatted webhook to xMatters. A ThousandEyes trigger in xMatters parses the webhook and initiates a flow. The webhook includes essential alert data you can use to enrich notifications to users or when building automated tasks.

Install the workflow

Here's how to install the ThousandEyes workflow through the xMatters one-click installation process.

  1. Go to the Workflow Templates page and click the ThousandEyes tile.
  2. On the Set up the Workflow tab, give the workflow a name that identifies its purpose (this must be unique in your instance), add an optional description, and set the default incident type (if applicable). Any built-in Initiate Incident steps in the workflow will automatically be set to the selected incident type.
    • You can edit these later, if needed.

  3. Click Next to set up the connection.
  4. Choose the authentication method. A trigger URL is generated based on the selected authentication method.
  5. Copy the trigger URL — you’ll use this to configure the webhooks in ThousandEyes.
    • The trigger URL includes the recipients parameter, which specifies who should be notified. By default, this parameter is set to notify you (the logged in user), but you can set it to target any user or group you want.

  6. Send a test signal to the trigger URL to test the connection.
  7. Click Open Workflow to view and customize the workflow, or Close to return to the Workflows page.

Configure ThousandEyes to send requests to the trigger URL

To have ThousandEyes send alerts to the flow trigger, you need to configure a webhook and set it to use the trigger URL.

  1. In ThousandEyes, go to Alerts > Alert Rules.

  2. Select the Alert Rule you want to use to notify xMatters.
  3. Click the Notifications tab.
  4. In the Webhooks section, click Edit webhooks.

  5. Click Add New Webhook.
  6. Fill in the following fields on the Edit Webhooks screen:

    • Name: Give the webhook a unique name.
    • URL: Paste the trigger URL you copied from Flow Designer.
    • Add the target names of any recipients you want to notify when the monitor creates an alert to the end of the URL.
      • For URL authentication, use an ampersand to attach recipients. For example, if you want to notify Emma Pearson and the on-call members in the group responsible for the Antares service, you'd add &recipients=epearson,antares to the URL.
      • For other authentication types, use a question mark to attach recipients. For example, if you want to notify Barry Gull and the on-call members in the group responsible for the Cassiopeia service, you'd add ?recipients=bgull,cassiopeia to the URL.
      • You must URL-encode any special characters or spaces in the target names.
      • For example, if you want to notify Emma Pearson, Mary McBride, and the on-call members in the Monitor Team responsible for the service, you'd add ?recipients=epearson,mmcbride,monitor%20team to the URL.
      • You must URL-encode any special characters or spaces in the target names.
    • If you're using URL Authentication, leave the Auth Type set to None. If you use Basic Authentication, set the Auth Type to Basic and enter the Username and Password information.

  7. Click Add New Webhook.
  8. In the Webhooks section, find and select the webhook you just created.

  9. Click Save Changes.

You're ready to use the webhook to trigger automated flows, including steps such as sending alerts and initiating incidents, though we always recommend testing before putting things into use.

Set recipients in the trigger URL

The trigger expects the recipients in the trigger URL. When you copy the URL from xMatters, it includes the recipients parameter: recipients=<yourname>. Of course, you don’t want to receive all the alerts.

To change the recipients for alerts from this webhook, swap out your name for the people or groups you want to target.

  • For URL authentication, use an ampersand to attach recipients. For example, if you want to notify Emma Pearson and the on-call members in the group responsible for the Antares service, you'd add &recipients=epearson,antares to the URL.
  • For other authentication types, use a question mark to attach recipients. For example, if you want to notify Barry Gull and the on-call members in the group responsible for the Cassiopeia service, you'd add ?recipients=bgull,cassiopeia to the URL.

Remember to URL-encode any special characters, including spaces, in your group names.

We recommend using groups so you can take advantage of the xMatters group features — rotations, escalations, and absences — to reach the right on-call people to jump on an issue.

How to use the workflow

When a condition you've set fires, it sends a signal to xMatters, which creates an alert and notifies the individual or the on-call members of the people or groups you set as recipients in the webhook URL. When the trigger receives a signal saying the issue is resolved, it automatically terminates related alerts in xMatters.

The person responding to the notification has the following response options:

  • Acknowledge: Acknowledges the notifications and stops escalations.
  • Escalate: Immediately escalates the alert to the next on-call resolver in a targeted group.
  • Close: Ends the xMatters alert and stops notifying all targeted recipients.
  • Initiate Incident: Initiates an incident in xMatters.

Next Steps

Now that you've installed the ThousandEyes workflow, you can use it as-is, or customize it to suit your needs better. Here are some examples of things you can add to the workflow to customize it: