Microsoft Teams

Microsoft Teams is an enterprise communication tool that enables collaboration across teams. This integration lets you:

  • Look up xMatters groups, see who's on call, and invite on-call members to a conversation in Teams, which they can join simply by responding to a notification on their preferred device. Learn more
  • Associate xMatters incidents with a group chat or a meeting in Teams Meetings, so you can reference incident details while working to resolve the issue. Learn more

Do more with this integration

Incorporate this integration into your orchestrated incident resolution workflows with Flow Designer. After you create a configuration, the Flow Designer tab appears. From there, you can build your flows — add new response options, connect to other apps, or even create new xMatters alerts based on activities in the flow — enriching the information injected by this integration along the way.

Are you looking to integrate Teams into your automated toolchain using steps in Flow Designer? Check out these instructions instead.

Are you interested in a live walkthrough of the Teams integration? Take a live, online workshop led by one of our xPerts.

Get started with Teams

How to install the Microsoft Teams built-in integration

The installation process for the Teams integration is a bit different from our other built-in integrations. For this integration, you install it right from the Microsoft Teams app catalog. xMatters prompts you install the integration directly from Teams.

The setup and authentication process automatically adds a configuration for the integration to your xMatters instance.

The Microsoft Teams integration settings in xMatters

When you add the xMatters app in Teams, the configuration is automatically added to xMatters with default settings.

Look up on-call information and invite people to join the conversation

The integration uses the xMatters bot, which you can call into any channel in a team to look up groups in xMatters, see who's on call, and instantly invite the on-call members of a group to the conversation.

Add an incident to a group chat or Teams meeting

The xMatters app has been optimized for meetings in Microsoft Teams, letting you view incident information right in the meeting. You can also add the incident to a group chat.

To add an incident tab, add the app to the meeting or chat and connect it to xMatters, then use the search to find the incidents you have access to. After you add the tab, it keeps you updated on the incident's progress without leaving the meeting or group chat — and you can update incident details right from Teams. Other people in the meeting or group chat can see the tab, and if they have access to the incident, then can connect to xMatters to view the details.

For more information on working with incidents in xMatters, see Incident Management.