Manage dynamic teams

xMatters includes the ability to create teams of users based on selected criteria. These teams are called dynamic teams because their members change depending on who matches the selected criteria at the time of an alert.

For example, you can create a dynamic team that includes all users who have specific training (such as first aid or fire safety) in a particular physical location within your organization. You could base this on a custom user property that indicates the level of training each user has. As each user gains a certification, the team is updated to reflect that change.

You do not need to update the list of team members as xMatters checks the database each time to determine who should belong to the dynamic team and receive the alert. All members of a dynamic team are notified simultaneously when targeted by a notification.

The following sections describe the actions you can perform on the Dynamic Teams page:

Dynamic team permissions

When you create a dynamic team, you configure who has permission to access, notify, and manage it. This process is similar to creating group admins and observers; however, by default dynamic teams do not have any observers unless they are explicitly defined. You must define at least one observer role for the dynamic team to be accessible by non-administrator users. For more information about group admins and group observers, see Group admins and Group observers.