Manage dynamic teams

xMatters includes the ability to create teams of users based on selected criteria. These teams are called dynamic teams because their members change depending on who matches the selected criteria at the time of an event.

For example, you can create a dynamic team that includes all users who have been assigned to work in a particular physical location within your organization, such as on the third floor of a building. You could base this on a custom attribute that indicates on which floor each user works. As each user is assigned to the third floor, or moves to another floor, their attribute is updated to reflect that change.

You do not need to update the list of team members as xMatters checks the database each time to determine who should belong to the dynamic team and receive the alert. All members of a dynamic team are notified simultaneously when targeted by notification.

When you create a dynamic team, you configure who has permission to access, notify, and manage the dynamic team. This process is similar to creating group supervisors and observers; however, by default dynamic teams do not have any observers unless they are explicitly defined. You must define at least one dynamic team observer role for the dynamic team to be accessible by non-administrator users. For more information about group supervisors and group observers, see Group supervisors and Group observers.

Search for dynamic teams

Administrators and group supervisors can use the Find Dynamic Teams page to search for dynamic teams and view or edit the details for dynamic teams which they control.