All Events report

When you open the All Events report, you'll notice the event data displayed in a table:

The All Events report includes the following columns:

Column	Description
Event ID	The unique event identifier created when the event was initiated.
Message Subject	The subject of the email message sent from the event.
Date Started	The date and time when the event began.
Initiator	The name of the integration or the ID of the person who initiated the event. If initiated by a person, clicking the initiator's name opens their profile card and contact information.
Targeted Recipients	The users, groups, devices, or dynamic teams who were notified of the event. If there are more recipients than can be displayed in the column, clicking a name in the list displays all of the recipients that were targeted.
Form	The name of the form that triggered the event.
Source	The name of the workflow or integration.
Priority	The relative priority level of the event as set by the message sender. Higher priority messages have better access to notification resources relative to lower priority messages in the system. Available priority levels are:

Arranging the report

To more easily view data in the table, do one or more of the following:

• To sort the content of a column in alphabetical or chronological order, click the column header. (Click the header again to reverse the sort order.)
• To change the width of a column, move the pointer over the edge of the column and when the re-size icon appears, click and drag the column to the desired size.
• To rearrange the columns, click and drag a column header to a new location on the table.
• If the list contains more entries or columns than can be displayed on your screen, scroll horizontally or vertically. The system automatically loads more data as scroll down the page.
• To include or exclude information from the All Events report, click the Columns drop-down menu. Every column (with the exception of the Event ID) can be hidden from view to give you more real estate to see the things that matter to you. When you've hidden a column and want to see it again, it is added as the last column of the table.

The search bar helps you quickly filter information by creating search capsules, which show the search category or parameter on the left side of the pill, and the terms you want to search for on the right. You can create more capsules to further refine your results. (Results must match ALL of the specified criteria.)

To filter your results:

1. Click in the Search bar and start typing (a minimum of two characters).
2. In the list of possible search categories, select the value for your search. You can also click Show All to create a search capsule for a category and edit the value later.
   • xMatters creates a capsule for your criteria in the search bar, and updates the list of returned results.
3. To refine your results, do any of the following:
   • Create another capsule with different criteria.
   • Click the right half of a capsule to edit the search criteria. Select the criteria you want to see, and then click Apply.
   • To broaden search criteria, click the x to delete the search capsule.

You can only have one item per capsule, and one capsule per search category (for example, you can't search for two initiators at once).

Click any link on the Overview tab to automatically create a search capsule for that tab of the report. The information is filtered and only the results you want to see are displayed.

The Notified Users filter returns all events for a specific user who received the notification. This differs from list of Targeted Recipients who are users targeted to be notified, but who might not have received the notification.

Time frame searches

The All Events report displays events for a specific time frame. You can search by a number of days (Past 30 Days, Past 60 Days, or Past 90 Days), or specify a date and time range using the calendar and time pickers, and click Apply. The search results update to match your date range.

You can search by a date range to return all events that were initiated within that time frame. The search results will not include events that were initiated outside of the time frame, even if they were active during the specified time frame.

For example: You set a date range of November1, 2018 - December1, 2018 and click Apply. An event triggered on October 30 that is still active on November 1 is not displayed.

As you add search criteria, the All Events report automatically updates the results to display only the events that match your criteria. The report also highlights the part of each event that matches your search terms.

Include system events

You can also include system events such as device validations, SMS confirmations and deactivations, error responses, temporary absence notifications, and voice recording calls. System events are not included in search results by default. To include system events, click the Include System Events check box.

Certain types of system events are only visible to Company Supervisors while others are available to all users. If you do not see events as expected, you might not have the appropriate permission level for the event type.

If you navigate away from the All Events report when the system events are included, the system events remain in the report when you come back to the All Events report page.

As xMatters continues to collect more events from your system, the All Events report will provide more robust information. Your visibility into that data is based on your pricing plan so you only pay for the data you need. If you search over a time frame that's longer than your pricing plan provides, the All Events report displays a message to let you know.

You can export the contents of the All Events report as a multi-tabbed .xls file to perform additional data analysis. This is useful if you'd like to take a closer look at events sent by a specific initiator, find events that target specific groups, or look at which workflows initiated events.

To export the report: 

1. Filter the report using the search bar, Columns drop-down, or both. All filters applied to the All Events report, such as changing column order, or alphabetically sorting a column, are preserved in the exported file.
2. Click Export to select a download option:
   • All Columns: Exports the current report results and appends any columns not included in your view in alphabetical order to the end of the column list.
   • Current Columns: Exports the current report results and includes only the columns in your view.

The downloaded spreadsheet contains two tabs: Export Details, and Events. The Export Details page contains a summary of the report, including the date range, the initiator of the export, and any search filters applied to the report prior to export. The Events tab contains the list of events for the specified time frame.

Once you've set the search parameters, the All Events report maintains the initial results without refreshing. To refresh the page, while preserving your search criteria, click the Refresh icon.

Clicking the Event ID displays the event Overview tab.

The Overview tab shows you general overview information about the event and includes the following fields:

Column	Description
Event ID	The unique identifier created when the event was initiated.
Status	The status of the event. Status options are: Active: The event is active at the point in time the report is run. Suspended: The event was suspended at the point in time the report is run. Terminated: The event is complete at the point in time the report is run.
Duration	The elapsed time of the event. If the event is active, the duration displays when the event started until the current time. If the event is terminated, the duration displays how long the event was open.
Start	The date and time when the event started.
Priority	The relative priority level of the event as set by the message sender. Higher priority messages have better access to notification resources relative to lower priority messages in the system. Available priority levels are:
End	The date and time when the event completed. If an event is either active or suspended, the End field is not displayed.
Source	The name of the workflow or integration.
Form	The name of the form that triggers the event.
Initiator	The name of the integration or ID of the person who initiated the event.
Sender Display Name	If Sender Overrides are enabled for a form, name set by the form designer is displayed.

Highlights and statistics

The Notification Highlights section provides you with a quick overview of the notifications for the event. You can quickly see how many users were notified, the time to the first notification, and the percentage of notifications that failed.

Click See statistics to jump to the Notification Statistics section. The Notification Statistics section contains detailed notification information, such as how many notified users did not respond, or how many notifications failed. The Notification statistics table includes the following fields: 

Column	Description
Delivery Results	The notification options for an event. Available notification options are:  Responded: The number of users who received and responded to the notification. Did not respond: The number of users who received, but did not respond to the notification. Pending: Only displayed when the event is active. The number of users targeted on at least one of their devices, for which a "Provider Delivered" response has not yet been received. Not notified: Only displayed when the event is no longer active: The number of users targeted on at least one of their devices, for which a "Provider Delivered" response has not yet been received. Failures: The number of users who could not be notified on any of their devices.
Count	The number of users targeted on at least one of their devices, for which a "Provider Delivered" response has been received.
Percent	The percentage of users (out of the total number of users) for a specific delivery result type.

The Response Highlights section contains an overview of the responses for the event. You can quickly see how many recipients responded to the notification, the time it took the recipients to respond, and the percentage of recipients who failed to respond.

Click See Statistics to jump to the Response Statistics section. The Response Statistics section provides you with detailed response information, such as how many users responded, and which response option the notified users selected. The Response statistics table includes the following fields: 

Column	Description
Response Choice	The response choices available for an event. Response options for notifications are set when the workflow or flow is designed. The No Response option includes all users who did not respond to the notification, users who were not notified, and notification delivery failures.
Count	The number of users targeted on at least one of their devices, for which a "Provider Delivered" response has been received.
Percent	The percentage of users (out of the total number of users) for a specific delivery result type.

Comments

After an event is resolved, you might want to perform a post-mortem. To give you access to as much information about an event as possible, the Comments section stores all comments added by users by date and timestamp. You can sort by newest comment or oldest comment first.

The User Delivery tab provides you with detailed information on who was notified for a specific event, which group (or groups) they belong to, the delivery status, the date and time of the notification, and which devices were contacted.

The User Delivery tab contains the following fields:

Column	Description
User	The first and last name of the user notified.
Group Notified	The group or groups to which that user belongs that received the notification. Click the listed groups to see who was on call at the time of the notification. For more information, see Viewing shift on call information .
First Delivery	The date and time of the first notification attempt.
Delivery Status	The delivery status of the notification. Available notification options are Responded and Failed.
Responses	The response option selected by the user, with the date and time the response was sent. If the user responds to a notification multiple times, for example by accepting the notification, then escalating it, the response status displays the last response provided by the user. In this case, the user's last response was "Escalate".
Devices	The device types notified, in order of their notification. Click the device icons to view detailed device notification information. If the device was given a specific name when it was added to a user's profile (for example "Stan - work email"), the name is displayed with notification information. If no name was provided, the device type is displayed.

Except for Devices, you can sort the columns on the User Delivery page in either ascending or descending order to group information in the way that's most useful to you. You can also rearrange columns by dragging and dropping, or resizing the headers.

Exporting the User Delivery report

You can export the contents of the User Delivery report as a multi-tabbed .csv file to perform additional data analysis. The Delivery Details tab contains information on when users were notified, if they were notified as part of a group, their responses, and which devices they used to respond. The Comments tab contains any comments users add to their notification responses. For users with the appropriate permissions, the User Delivery report also contains the values of the users' custom fields and attributes. The higher level event details are separated into their own tab and any filters applied to the User Delivery report, such as alphabetically sorting a column, are preserved in the exported file.

Click the Export button and select the download location. After the file has downloaded, open it in the spreadsheet program of your choice.

Viewing shift on call information

As a supervisor, you might want to see who was on call for a specific group to determine whether shifts are adequately staffed, or if the on call staff responded to events within an appropriate time frame. We've added on call information under the Groups Notified column so you can quickly access the information you need. If on call information is available, the group name is displayed as a hyperlink. If multiple groups were notified, select a group from the drop down menu to see who was on call.

The Who Was On Call window opens and displays historical data for the group, shift, and users who were on call at the time of the notification, including temporary absences and their replacements. If there are multiple shifts they are also displayed, and the first five escalation levels for each group are shown. For users with the appropriate permissions, you can click a user's name in either the User Delivery window or the Who Was On Call window to see their devices and the groups they belonged to at the time of the event.

The Message tab displays the message displays the message that would have appeared in a user's xMatters Inbox when the event was triggered.

Because the xMatters Inbox uses the email/fax/push message layout, the Message tab does not display any content if there was no email message configured for the event.