Alerts report

The Alerts report gives you a window into past alerts, providing you with access to more of your xMatters data to support root cause analysis, address compliance requirements, and other important processes. Our extended data retention capabilities allow you to enjoy improved visibility into your xMatters data via the report.

Consolidating alert reporting

To make it easier to access information about both current and historical alerts in your system, we're working to consolidate the Alerts and Recent Alerts report into a single interface. This will involve bringing some existing features from the Recent Alerts report (such as the Timeline and Log reports) into the Alerts report and updating the user interface and components of the Alerts report to include the same data presentation.

A quick word about your data...

Prior to extending our data retention capabilities, the default storage limits were 30-days of runtime data and 60-days of archived data. When we began populating your historical data in October 2018, we maintained whatever information was available in your system at the time, so your initial experience with the Alerts report will be unique to you and your system. Data that was purged before data retention was extended for your system is not available but, going forward, xMatters retains all of your alert data, along with historical on-call and notification history. This means that the Alerts report continues to grow in functionality and depth of presentable data, but also limits visibility to that data based on your pricing plan so you only pay for the data you need.

For more information about a specific alert, click its Alert ID.