All Events report

The All Events report gives you a window into past events, providing you with access to more of your xMatters data to support root cause analyses, address compliance requirements, and other important processes. Our extended data retention capabilities allow you to enjoy improved visibility into your xMatters data via the report.

A quick word about your data...

Prior to extending our data retention capabilities, the default storage limits were 30-days of runtime data and 60-days of archived data. When we began populating your historical data in October 2018, we maintained whatever information was available in your system at the time, so your initial experience with the All Events report will be unique to you and your system. Data that was purged before data retention was extended for your system is not available but, going forward, xMatters retains all of your event data, along with historical on-call and notification history. This means that the All Events report continues to grow in functionality and depth of presentable data, but also limits visibility to that data based on your pricing plan so you only pay for the data you need.

All Events report fields and features

When you open the All Events report, you'll notice the event data displayed in a table:

The All Events report includes the following fields:

Column	Description
Event ID	The unique event identifier created when the event was initiated.
Message Subject	The subject of the email message sent from the event.
Date Started	The date and time when the event began.
Initiator	The name of the integration or the ID of the person who initiated the event. If initiated by a person, clicking the initiator's name opens their profile card and contact information.

Recent Events report vs. All Events report

The Activity menu contains links to both the All Events and Recent Events reports.

But which report should you use? Well, that depends on what information you want to see:

For information on currently live events, or events within the last 30 days, the Recent Events report provides the same robust information you've always used.
For information on all events that occurred in your system over a defined time frame, use the All Events report.

Arranging the report

To more easily view data in the table, do one or more of the following:

To sort the content of a column in alphabetical or chronological order, click the column header. (Click the header again to reverse the sort order.)
To change the width of a column, move the pointer over the edge of the column and when the re-size icon appears, click and drag the column to the desired size.
To rearrange the columns, click and drag a column header to a new location on the table.
If the list contains more entries or columns than can be displayed on your screen, scroll horizontally or vertically. The system automatically loads more data as scroll down the page.

Search the report

The All Events report displays events for a specific time frame. You can search by a number of days (Past 30 Days, Past 60 Days, or Past 90 Days), or specify a date and time range using the calendar and time pickers, and click Apply. The search results update to match your date range.

To search for events by communication plan (source), form, initiator, or message subject, use the Search bar. As you type (a minimum of two letters), xMatters displays a drop-down list of matching properties. You can select items from the list to use as search criteria. xMatters then adds a capsule to the search bar that represents this search criteria.

As xMatters continues to collect more events from your system, the All Events report will provide more robust information. Your visibility into that data is based on your pricing plan so you only pay for the data you need. If you search over a time frame that's longer than your pricing plan provides, the All Events report displays a message to let you know.

You can search by a date range to return all events that were initiated within that time frame. The search results will not include events that were initiated outside of the time frame, even if they were active during the specified time frame.

For example: You set a date range of October 1, 2018 - November 1, 2018 and click Apply. An event triggered on September 30 that is still active on October 1 is not displayed.

As you add search criteria, the All Events report automatically updates the results to display only the events that match your criteria. The report also highlights the part of each event that matches your search terms.

You can also search by system events such as device validations, SMS confirmations and deactivations, error responses, temporary absence notifications, and voice recording calls. System Events are not included in search results by default. To include system events, click the Include System Events check box.

If you navigate away from the All Events report when the system events are included, the system events remain in the report when you come back the All Events report page.

Detailed event information

The All Events report provides you a high-level look at every event in your system. But if you want more information about a specific event, just click an Event ID to drill into the details.

Overview tab

Clicking the Event ID displays the event Overview.

The Overview tab shows you general overview information about the event and includes the following fields:

Column	Description
Event ID	The unique identifier created when the event was initiated.
Status	The status of the event. Status options are: Active: The event is active at the point in time the report is run. Suspended: The event was suspended at the point in time the report is run. Terminated: The event is complete at the point in time the report is run.
Duration	The elapsed time of the event. If the event is active, the duration displays when the event started until the current time. If the event is terminated, the duration displays how long the event was open.
Start	The date and time when the event started.
End	The date and time when the event completed. If an event is either active or suspended, the End field is not displayed.
Initiator	The name of the integration or ID of the person who initiated the event.

Highlights and statistics

The Notification Highlights section provides you with a quick overview of the notifications for the event. You can quickly see how many users were notified, the time to the first notification, and the percentage of notifications that failed.

Click All Details to expand the Notification Statistics section. The Notification Statistics section contains detailed notification information, such as how many notified users did not respond, or how many notifications failed. The Notification statistics table includes the following fields:

Column	Description
Delivery Results	The notification options for an event. Available notification options are: Responded: The number of users who received and responded to the notification. Did not respond: The number of users who received, but did not respond to the notification. Not notified: The number of users targeted on at least one of their devices, for which a "Provider Delivered" response has not yet been received. Failures: The number of users who could not be notified on any of their devices.
Count	The number of users targeted on at least one of their devices, for which a "Provider Delivered" response has been received.
Percent	The percentage of users (out of the total number of users) for a specific delivery result type.

The Response Highlights section contains an overview of the responses for the event. You can quickly see how many recipients responded to the notification, the time it took the recipients to respond, and the percentage of recipients who failed to respond.

Click All Details to expand the Response Statistics section. The Response Statistics section provides you with detailed response information, such as how many users responded, and which response option the notified users selected. The Response statistics table includes the following fields:

Column	Description
Response Choice	The response choices available for an event. Response options for notifications are set when the communication plan or flow is designed. The No Response option includes all users who did not respond to the notification, users who were not notified, and notification delivery failures.
Count	The number of users targeted on at least one of their devices, for which a "Provider Delivered" response has been received.
Percent	The percentage of users (out of the total number of users) for a specific delivery result type.

User Delivery tab

The User Delivery tab provides you with detailed information on who was notified for a specific event, which group (or groups) they belong to, the delivery status, the date and time of the notification, and which devices were contacted.

The User Delivery tab contains the following fields:

Column	Description
User	The first and last name of the user notified.
Group Notified	The group or groups to which that user belongs that received the notification.
First Delivery	The date and time of the first notification attempt.
Delivery Status	The delivery status of the notification. Available notification options are Responded and Failed.
Responses	The response option selected by the user, with the date and time the response was sent. If the user responds to a notification multiple times, for example by accepting the notification, then escalating it, the response status displays the last response provided by the user. In this case, the user's last response was "Escalate".
Devices	The device types notified, in order of their notification. Click the device icons to view detailed device notification information. If the device was given a specific name when it was added to a user's profile (for example "Stan - work email"), the name is displayed with notification information. If no name was provided, the device type is displayed.

Except for Devices, you can sort the columns on the User Delivery page in either ascending or descending order to group information in the way that's most useful to you. You can also rearrange columns by dragging and dropping, or resizing the headers.

Filter results using the Search bar

To get even more specific notification information, use the Search bar to locate a user, delivery status, or response type. When you click in the search bar, you'll see two types of available search options: free-form and fixed item. The User parameter is a free-form search; you can type in whatever information you'd like. For example, entering the letters "er" in the search field for User brings up any user whose name contains the letters "er".

The Delivery Status and Response searches are fixed item searches and display available search criteria in a selection box. When you select Delivery Status or Response, the default of "Show All" appears in the search bar. Click "Show All" to expand the list, select the criteria you want to see, and click Apply. The table of responses updates to match your request.

To get even more specific notification information, use the Search bar to locate a User, Delivery Status, or Response.

Click the search bar and begin typing. The search window populates with information that matches your entered text for all three sections.
Refine your search criteria:
Select an item from the list to add it as a capsule in the search bar. The table of results updates to match your search parameters and highlights the portion of each item that matches the specified criteria. You can add multiple capsules to your search to narrow down the results even further.

To further refine your search, do any of the following:

Click in the search bar and start typing to select another option from the drop-down list and create another capsule.
Click Show All beside either the User, Delivery Status, or Response to search a specific section, then click right half of a capsule to edit the search criteria. Free-form searches such as User let you type user's names and displays a list of results that contain your entered text. Fixed item searches such as Delivery Status or Response, present you with a list of pre-defined options to narrow the search results. Select the criteria you want to see, and click Apply. The capsule is updated with your criteria, and the table of responses updates to match your request.
Click the left half of a capsule and then press Delete to remove a criteria.