The Message tab displays the message that appears in a user's xMatters Inbox when the alert is triggered. The message may show placeholders for variables that are specific to individuals recipients, such as the recipient name. Variables that have the same value for all recipients are replaced with their actual values.


The following message displays placeholders for the recipient's first name and alert context (the path xMatters followed to notify them), because these values are different for each recipient. Other variables, such as the incident type, start time, and alert ID, are replaced with the values defined when the message was sent.

Because the xMatters Inbox uses the email/fax/push message layout, the Message tab does not display any content if there was no email message configured for the alert.