The name of a recipient; one of User, Group, or Dynamic Team.

• If a group's name has changed during the report's time and date range, the report displays the most recent name. Also, a deleted group that received notifications during the report's time and date range will still appear in the report.
• If a device is targeted directly, either as part of event input or as membership of a group or dynamic team, reporting will behave as if the device's owner was targeted.
• If a dynamic team is targeted directly either as part of event input or as part of team membership, reporting will behave as if the team members were targeted directly.

Number of events in the selected time period targeting this recipient.

• If the user is targeted but not notified (e.g., due to device delay or device timeframe settings), the event still contributes to this count.
• Events from an event source or workflow that does not have configured response contribution values do not contribute to this count.
• System events such as event flood detections and device validations do not have contribution values configured for the available responses and are therefore not included in this count.

Number of responses per recipient, categorized as follows:

• User: number of events to which the user responded
• Group: number of times at least one recipient in the group responded to each event
• Dynamic Team: number of times at least one dynamic team member responded to each event

The response tracking contribution value does not affect this count.

Average Time to Respond, categorized as follows:

• User: average time across the counted events between the first time a user was scheduled to be notified and the time of the user's last response.
• Group: average time across the counted events between the first time a group was scheduled to be notified and the time of the group's last response.
• Dynamic Team: average time across the counted events between the first time a dynamic team was scheduled to be notified and the time of the dynamic team's last response.

Events for which there is no response from the recipient do not contribute to Avg TTR. The times displayed in the Time-To-Respond columns include any delay settings specified within a team.

One of the following:

• If the recipient is a user or dynamic team, the number of events during which there was at least one peer escalation immediately following an escalation level that included this recipient.
• If the recipient is a group, the number of events during which there were one or more peer escalations anywhere within the group hierarchy.

For more information about how escalations are counted, see Calculate escalations.

Average First Time to Respond, categorized as follows:

• User: average time across the counted events between the first time a user was scheduled to be notified and the time of the user's first response.
• Group: average time across the counted events between the first time a group was scheduled to be notified and the time of the group's first response.
• Dynamic Team: average time across the counted events between the first time a dynamic team was scheduled to be notified and the time of the dynamic team's first response.

Events for which there is no response from the recipient do not contribute to Avg FTTR. The times displayed in the First-Time-To-Respond columns include any delay settings specified within a team.