View a User Performance report

The User Performance report allows group admins to view statistics about how users respond to notifications and incidents, and view data about each user's Mean Time to First Response (MTTFR), Alerts by User, Escalations, Incidents by User, Mean Time to Acknowledge (MTTA), and Mean Time to Resolve (MTTR). This report can be used to review and analyze user performance over a period of time and identify potential opportunities to improve operations.

Some things to remember about this report:

  • The performance reports do not include notifications or responses related to subscriptions.
  • The performance report does not include data for active alerts or incidents; it is updated only after alerts have been terminated and incidents have been resolved.
  • For performance reports to work, an administrator must define how each response choice contributes towards evaluating performance, and define at least one "Positive" response contribution value. For more information, see Configure response contribution values.

For an explanation of the column data in the performance report, see Interpret performance report data.