View a User Performance report

The User Performance report allows group admins to view statistics about how users respond to notifications and incidents, and view data about each user's Mean Time to First Response (MTTFR), Alerts by User, Escalations, Incidents by User, Mean Time to Acknowledge (MTTA), and Mean Time to Resolve (MTTR). This report can be used to review and analyze user performance over a period of time and identify potential opportunities to improve operations.

Some things to remember about this report:

  • The performance reports do not include notifications or responses related to subscriptions.
  • The performance report does not include data for active alerts or incidents; it is updated only after alerts have been terminated and incidents have been resolved.
  • For performance reports to work, an administrator must define how each response choice contributes towards evaluating performance, and define at least one "Positive" response contribution value. For more information, see Configure response contribution values.
  1. Click the Users tab.
  2. On the users menu, click User Performance.
    1. xMatters generates a User Performance report for the users you supervise.
  1. On the User Performance report, click the Alerts tab.
  2. To view alert performance by date, use the date selector to select a timeframe, or select Date Range to enter a specific start and end time.
  3. To view specific users, use the filters on the User Performance page to refine the list.
    1. Click the Sites filter and select My Site, search for and select specific sites, or deselect all to view performance data for all sites.
    2. Click the Supervisor filter and select Me, search for and select specific supervisors, or deselect all to view all performance data, regardless of who the supervisor is.
    3. Click the Users filter and select Me, search for and select specific users, or deselect all to view performance data for all users.
    4. Click the Source filter to search for and select specific workflows, or select Contains "search term" to display performance data from workflows that contain the search term in their name.
    5. Click the Priority filter and select specific alert priority levels (Low, Medium, and High), or deselect all to view performance data for all alert priorities.
  4. In the report, do any of the following:
    1. Click the number of alerts in the Alerts column to drill-through to a filtered version of the Alerts report to view details about specific underlying alerts.
    2. Click Export to create a spreadsheet of the currently displayed report information.
    3. Click Show More on the Responses column to see additional data about the type of responses.

    4. Click and drag your pointer over the data graphs and click Apply Timeframeto highlight and summarize data for a specific time period. To adjust the selected area, move your pointer over the right or left border so that drag handles appear, then click and drag the border to a new position.
    5. Click the Expand icon to view the data graphs in full screen mode.
    6. Select or deselect the Show User Performance Charts check box to display or hide the data graphs.
  1. On the User Performance report, click the Incidents tab.
  2. To view incident performance by date, use the date selector to select a timeframe, or select Date Range to enter a specific start and end time.
  3. To view specific users, use the filters on the User Performance page to refine the list.
    1. Click the Sites filter and select My Site, search for and select specific sites, or deselect all to view performance data for all sites.
    2. Click the Supervisor filter and select Me, search for and select specific supervisors, or deselect all to view all performance data, regardless of who the supervisor is.
    3. Click the Users filter and select Me, search for and select specific users, or deselect all to view performance data for all users.
    4. Click the Source filter to search for and select specific workflows, or select Contains "search term" to display performance data from workflows that contain the search term in their name.
    5. Click the Severity filter and select specific incident severity levels, or deselect all to view performance data for all incidents, regardless of severity level.
    6. Click the Impacted Services filter to search for and select specific impacted services, or deselect all to view performance data for all impacted services.

  4. In the report, do any of the following:
    1. Click Export to create a spreadsheet of the currently displayed report information.
    2. Click the number of incidents in the Incidents column to drill-through to a filtered version of the Incidents list to view details about specific underlying incidents.
    3. Click and drag your pointer over the data graphs and click Apply Timeframe to highlight and summarize data for a specific time period. To adjust the selected area, move your pointer over the right or left border so that drag handles appear, then click and drag the border to a new position.

    4. Click the Expand icon to view the data graphs in full screen mode.
    5. Select or deselect the Show User Performance Charts check box to display or hide the Mean Time to Resolve graph.

For an explanation of the column data in the performance report, see Interpret performance report data.