View a User Performance report

The User Performance report allows group admins to view statistics about how users respond to notifications, and view data about each user's Mean Time to First Response (MTTFR). This report can be used to review and analyze user performance over a period of time and identify potential opportunities to improve operations.

Some things to remember about this report:

  • The performance reports do not include notifications or responses related to subscriptions.
  • The performance report does not include data for active alerts; it is updated only after alerts have been terminated.
  • For performance reports to work, an administrator must define how each response choice contributes towards evaluating performance, and define at least one "Positive" response contribution value. For more information, see Configure response contribution values.
To view the User Performance report:
  1. Click the Users tab.
  2. On the users menu, click User Performance.
    1. xMatters generates a User Performance report for the users you supervise.
  3. To view specific users, use the filters on the User Performance page to refine the list.
    1. Click the Date filter to select a length of time for which you want to display alerts. If the time frame you want to use is not listed as an option, click Date Range to enter a specific start and end time.


    2. Click the Sites filter and select My Site, search for and select specific sites, or deselect all to view performance data for all sites.
    3. Click the Supervisor filter and select Me, search for and select specific supervisors, or deselect all to view all performance data, regardless of who the supervisor is.
    4. Click the Users filter and select Me, search for and select specific users, or deselect all to view performance data for all users.
    5. Click the Source filter to search for and select specific workflows, or select Contains "search term" to display performance data from workflows that contain the search term in their name.
    6. Click the Priority filter and select specific alert priority levels (Low, Medium, and High), or deselect all to view performance data for all alert priorities.
  4. In the report, do any of the following:
    1. Click Export to create a spreadsheet of the currently displayed report information.
    2. Click Show More on the Responses column to see additional data about the type of responses.

    3. Click and drag your pointer over the Mean Time to First Response (MTTFR) graph to highlight and summarize data for a specific time period. To adjust the selected area, move your pointer over the right or left border so that drag handles appear, then click and drag the border to a new position.
    4. Click the Expand icon to view the Mean Time to First Response (MTTFR) graph in full screen mode.

For an explanation of the column data in the performance report, see Interpret performance report data.