You can configure responses to allow users to comment when they respond to notifications from their email or the xMatters Inbox. The ability to include a comment lets users provide additional details or context with their response. For more information about including a comment with your response, see Receive and respond to email alerts.
Users can always add comments to responses when using the xMatters mobile app. For more information about responding with a comment from the mobile app, see Add a comment to your response from the mobile app.
Configure response comments
A comment icon on the Options drop-down menu selector for a response indicates whether email and Inbox comments are enabled for a response.
xMatters automatically enables comments for each new response that you add, unless you have disabled comments for all responses. When the Enable comments for all responses check box has been cleared for a form, any new responses that you add will not have comments enabled.
To enable or disable the ability to comment when users respond to notifications in email or the xMatters Inbox, select or clear the Enable comments for all responses check box at the bottom of the response list.
This check box appears differently based on whether all, none, or some of the response options allow commenting:
Comments are enabled for all response options.
|Comments are disabled for all response options.|
|Comments are enabled for some response options.|
To enable or disable comments for individual responses, click the Options drop-down menu for a response and select or clear the Enable comments check box.
If only a selection of the responses in your form allow comments, the Enable comments for all responses check box on the main responses screen displays a partial selection icon (a dash icon).
Selecting or clearing the Enable comments for all responses check box on the main screen overrides individual response option settings.