Configure response actions

The Action drop-down list allows you to control what action the system takes based on the response.

  1. Click the Options drop-down menu for your response.
  2. Use the Action drop-down to select an action.
    • The Options menu for a response displays the text from the selected action (for example, "Stop Notifying Target") and the color of the selected contribution value (for example, Positive = green).

For information on setting response count options, see Configure response counts.

Actions specify how each response affects the notification flow. Action options should reflect the goals of your form and the processes that exist in your organization. The following table summarizes the available actions (from the perspective of the recipient who is responding to a notification):

Value Result
Record Response xMatters records the user's response and stops notifying them. When this response action is selected, xMatters does not delink the user from the event. Users can change their responses by responding to the notification again.
Assign to User xMatters stops notifying other recipients, but continues the process for this recipient.
Stop Notifying User xMatters stops notifying this user, but continues the notification process for other recipients.
Stop Notifying Target xMatters stops notifying the targeted user or other members in a target group, but continues notifying other users and members of other groups.
Escalate xMatters stops notifying this user, but continues the process by immediately escalating the event to the next scheduled recipient.
End xMatters stops notifying all recipients, and terminates the event.

For more information about how these response actions affect events - especially when nested groups are involved - see Understand notification responses and options.