Google Chat steps

Flow Designer has built-in steps to help you integrate Google Chat into your event management and incident response flows.

The following steps are available:

  • Post Simple Message: send a simple text message that appears inline like any other chat message.
  • Post Card Message: display a card in chat with sections, a title, subtitles, images, and other widgets.


In the example above, the form trigger initiates the flow, which creates an incident in xMatters and posts a card message to the configured Google Chat space, including information about the incident and the xMatters Alert ID. If the incident's status is updated to Resolved, the flow then posts a simple message update to the same Google Chat space with details about the status change.

To use the Post Simple Message and Post Card Message steps, you need to set up an incoming webhook connector in your Google Chat space, then create an endpoint that uses the unique URL generated when you set up the webhook connector. For more information, see Google’s guide on Using incoming webhooks.

Post Simple Message

Use the Post Simple Message step to automatically send a simple text message to a Google Chat space. Map outputs from previous steps to populate the message.

Post Card Message

Use the Post Card Message step to automatically send a new message to a Google Chat space using text, constants, and the outputs from previous steps to populate the inputs.