Grafana Alerts

1. In Grafana, go to Alerting and select the Contact Point tab.

   

2. In the Contact points section of the page, click New contact point.

   

3. On the Create contact point screen, fill in the following fields: 
   • Name: xMatters
   • Contact point type: Select Webhook from the drop-down menu of options.
   • URL: Paste the trigger URL you copied from Flow Designer.

   

4. Add the target names of any recipients you want to notify when the alert fires.
   • For URL authentication, use an ampersand to attach recipients. For example, if you want to notify Emma Pearson and the on-call members in the group responsible for the Antares service, you'd add &recipients=epearson,antares to the end of the URL.
   • For other authentication types, use a question mark to attach recipients. For example, if you want to notify Barry Gull and the on-call members in the group responsible for the Cassiopeia service, you'd add ?recipients=bgull,cassiopeia to the end of the URL.
   • You must URL-encode any special characters or spaces in the target names.
5. Optional: If you choose to use Basic Authentication, expand the Optional Webhook settings menu to enter your Username and Password.

   

6. Click Save contact point.
7. Add this notification channel to any alert rules you'd like to connect with xMatters.

You're ready to use the webhook to trigger automated flows, including steps such as sending alerts and initiating incidents, though we always recommend testing before putting things into use.

The trigger has the following outputs you can use as inputs to steps further along the flow.

The Grafana Legacy Alerts trigger initiates a flow when it receives a signal from a Grafana Legacy webhook.

Add the Grafana Legacy Alerts trigger to the canvas

1. Go to the Triggers panel in the palette, expand the App Triggers section and drag the trigger onto the canvas.
2. Double-click the trigger (or click the pencil icon).
3. Set the authenticating user, and then copy the URL — you'll use this to set up the webhook in Grafana. Alternatively, you can create an integration user to use as the authenticating user.

   

4. Click the Flood Control tab to edit the trigger's default flood control settings. For more information about these settings, see Trigger Flood Control.
5. Click Done.
6. On the flow canvas, connect the steps you want to run when xMatters receives a request to that URL.

You're now ready to configure Grafana to target the trigger.

Configure Grafana to send requests to the trigger URL

To have Grafana send alerts to the flow trigger, you need to configure a webhook and set it to use the trigger URL.

Configure the webhook

1. In Grafana, go to Alerting > Notification channels.

   

2. Create a new Notification channel and fill in the following fields: 
   • Name: xMatters
   • Type: Webhook
   • Url: Paste the trigger URL you copied previously.
   
3. Add the target names of any recipients you want to notify when the alert fires.
   • For URL authentication, use an ampersand to attach recipients. For example, if you want to notify Emma Pearson and the on-call members in the group responsible for the Antares service, you'd add &recipients=epearson,antares to the end of the URL.
   • For other authentication types, use a question mark to attach recipients. For example, if you want to notify Barry Gull and the on-call members in the group responsible for the Cassiopeia service, you'd add ?recipients=bgull,cassiopeia to the end of the URL.
   • You must URL-encode any special characters or spaces in the target names.
4. Optional: If you choose to use Basic Authentication, expand the Optional Webhook settings menu to enter your Username and Password.

   

5. Click Save.
6. Add this notification channel to any alert rules you'd like to connect with xMatters.

You're ready to use the webhook to trigger automated flows, including steps such as sending alerts and initiating incidents, though we always recommend testing before putting things into use.

Outputs

Grafana Legacy Alerts trigger outputs

The trigger has the following outputs you can use as inputs to steps further along the flow.

Label	Description
Recipients	List of targeted recipients. Recipients are set by adding a recipients query parameter to the trigger URL.
Signal Mode	Determines the path the flow will take, based on the value of the State parameter.
Signal ID	Key or identifier used to terminate or correlate signals.
Image URL	Direct link to a graph of recent metrics.
Message	Message associated with the Grafana rule.
Rule ID	ID associated with the Grafana rule.
Rule Name	Name of the rule that triggered the notification.
Rule URL	Direct link to the rule in Grafana.
State	State of the rule in Grafana.
Title	Title of the notification as provided by Grafana.
Raw Request	JSON representation of the request. You can parse the raw request if you need additional details beyond the standard outputs.