Jira steps

Flow Designer has a number of built-in steps to help you integrate Jira Cloud into your event management and incident response flows.

The following steps are available:

  • Create Issue: automatically create a new issue in Jira Cloud, populating it with information from the event or any previous steps in the flow.
  • Update Issue: automatically update an issue as information about the event changes.

In the example above, the flow creates a Jira Cloud issue when a certain response is selected. A Statuspage incident is created with details from the event and the Jira Cloud issue. The Jira Cloud issue is updated with the Statuspage incident name, and all these steps are used to post a message to a Teams channel, including information from the source system, Jira Cloud, and Statuspage.

Create Issue

Use the Create Issue step to automatically create a new issue in Jira Cloud, using the inputs to fill in the issue record. Map outputs from previous steps to the inputs; at runtime, the values in the inputs are used to fill in the issue record.

Update Issue

Use the Update Issue step to automatically update an existing issue in Jira Cloud. Map outputs from previous steps to the inputs; at runtime, the values in the inputs are used to determine the issue to update and update the record.