Microsoft Teams steps

Flow Designer has a built-in step to help you integrate Microsoft Teams into your event management and incident response flows.

The following step is available:

  • Post to Channel (Connector): automatically post a message to a channel, populating it with information from the event or previous steps in the flow.

In the example above, the flow creates a ServiceNow incident based on a person's response to the event notification. A Jira Cloud issue is then created with information from the event and the ServiceNow incident. A message is posted to a Teams channel, including information from the source system, the ServiceNow incident and the Jira Cloud issue.

To use this step, you need to set up an incoming webhook connector in your Microsoft Teams channel. You can find details in the Microsoft Teams help. When you're setting up the connector, a unique URL is generated; copy this URL — you need to use that as the address for the endpoint used by this step.

Post to Channel (Connector)

Use the Post to Channel step to automatically post a message to a channel in Microsoft Teams, using the input to populate the message.