SnapComms steps

Flow Designer has built-in SnapComms steps to help you integrate SnapComms alerts into your event management and incident response flows.

The following steps are available for users of the Inform or Engage versions of SnapComms. For more information about your SnapComms version, talk to your SnapComms representative.

  • Publish Unplanned IT Disruption Alert: automatically create a SnapComms alert using the IT Communications template and populate it with information from previous steps in the flow.
  • Publish Planned IT Disruption Alert: automatically create a SnapComms alert to notify users of planned outages and disruptions using the IT Communications template and populate it with information from the event or previous steps in the flow.
  • Publish Generic Alert: automatically create a SnapComms alert using a generic template and populate it with information from previous steps in the flow.

In the following graphic, when an incoming signal is acknowledged, a Generic Alert sends a message to the user's team with information. A second alert using the Publish Unplanned IT Disruption is sent to the Support team to let them know they could see an influx in requests from users. When the issue is resolved, a Publish Planned IT Disruption Alert is sent to all users to let them know the length of the outage, and that the system is restored.

Publish Unplanned IT Disruption Alert

Use the Publish Unplanned IT Disruption Alert step to populate fields in a SnapComms IT Communications template with information from upstream steps in your flow.

Publish Planned IT Disruption Alert

Use the Publish Planned IT Disruption Alert step to populate fields in a SnapComms IT Communications template with information from upstream steps in your flow.

Publish Generic Alert step

Use the SnapComms Generic Alert to populate fields in a SnapComms Generic template with information from upstream steps in your flow.