Managing roles and functions

It is possible to make many adjustments to the behavior of xMatters by altering roles or functions (it's not possible to alter or create permissions). You can also create roles or functions to support special use cases.

BEST PRACTICE: If you want to alter the permissions or functions of the pre-defined roles in xMatters, it's a good idea to manually create a copy of that role to make changes to. This can make it easier for support or Content Managers to troubleshoot later if there's a problem.

Functions are cumulative. Someone with a "Read-Only User" role and a "Standard User" role will be granted permissions of both roles.

See Role-on-role permissions and Product Permissions for more information about how xMatters controls how users interact, and which part of the system different users can access.

When adding or removing permissions from functions, you may also need to update the role details for those users affected by the changes. For example, imagine that you modify the permission settings to enable Group Supervisors to view and generate events for user reports. When the supervisor searches for the user for whom they want to generate the report, they will not be able to click the user's name in the results table unless you have also modified the role details to allow Group Supervisors to view users.