xMatters Online Help

Welcome to xMatters

We're proud to introduce a new video series welcoming users to xMatters! In our first episode, we explain how connecting your tools with xMatters can help resolve problems quickly.

When help is needed, xMatters ensures the right message reaches the right people at the right time. Our service reliability platform gives teams the superpowers to choose from hundreds of free downloadable workflows, connect their favorite tools, and level up their incident response process so issues are fixed before they can impact customers.

Learn how to use xMatters Dashboards to quickly resolve incidents, view your on call information, and see critical data at a glance. With the power to create and share multiple dashboards across your organization, support for high-level system overviews, and customizable incident response behaviors, dashboards give you the tools needed to manage any situation.

Be sure to follow our YouTube channel so you don't miss the newest episodes!

Xenon Release

The Xenon Quarterly Release includes the new Schedule trigger for Flow Designer, end of escalation notifications, a ‘Notify Assignee’ feature for tasks, collaboration channels in playbooks, and more:

  • End of Escalation Notifications: Send a system notification to a user or group if an alert hasn't been acknowledged by the end of the escalation timeline.
  • Schedule Trigger: Automatically trigger flows at specified intervals with a new ‘Schedule’ trigger in Flow Designer.
  • Notify Task Assignees:Ensure that group members know when they’re assigned tasks and when their assigned tasks are updated with the new ‘Notify Assignee’ option.
  • Collaboration Channels for Playbooks:: Keep team members better connected by automatically launching collaboration channels for incidents by adding them to your playbooks.

Find out more about the new features and updates in the Xenon Release Overview!

Download the mobile app

The best way to stay connected is with one of the xMatters mobile apps.

Available for iOS and Android. Download yours today.