View service changes

Change is one of the most common causes of incidents. When something goes wrong with one or more of your services, one of the best places to start your investigation is to check for recent changes to those services – or the services they depend on.

Because digital services can experience thousands of changes per day, xMatters embeds change information directly into its service dependencies maps to enable resolvers to easily identify recent changes to services in the context of incidents, gain greater insight into potential root causes, and more quickly take action to mitigate and resolve the issue.

The following sections describe the actions you can perform in the change record table: