Roles control how you interact with xMatters, including which features you can access and which users you can contact. Roles control whether you can send notifications, manage other users, create workflows, configure xMatters, and more.

If you cannot view and contact a certain user or access a specific feature, you likely do not have the required role. In this case, contact your supervisor or xMatters administrator to adjust your roles. For more information about xMatters default roles, see Default roles.

Some companies use custom roles or have modified the standard roles. This documentation describes the behavior of standard roles.