xMatters Online Help

Welcome to xMatters

We're proud to introduce a new video series welcoming users to xMatters! In our first episode, we explain how connecting your tools with xMatters can help resolve problems quickly.

When help is needed, xMatters ensures the right message reaches the right people at the right time. Our service reliability platform gives teams the superpowers to choose from hundreds of free downloadable workflows, connect their favorite tools, and level up their incident response process so issues are fixed before they can impact customers.

Learn how to use xMatters Dashboards to quickly resolve incidents, view your on call information, and see critical data at a glance. With the power to create and share multiple dashboards across your organization, support for high-level system overviews, and customizable incident response behaviors, dashboards give you the tools needed to manage any situation.

Be sure to follow our YouTube channel so you don't miss the newest episodes!

Tetris Release

The Tetris Quarterly Release includes the ability to define different incident types, task lists so teams can build lists of tasks for specific incidents, a new workflows audit report, improved on-call scheduling, dynamic groups, and much more:

• Incident Types and Properties: Customize the console layout and create specific properties to capture and share essential information for different types of incidents.
• Task Lists: Add predefined lists of tasks for different use cases and incident types so nothing gets missed.
• Workflow Audit Reporting: Review when workflows are added, modified, or deleted, and who made the changes.
• Dynamic Groups: Search, filter, and manage all your groups from a single list now that dynamic teams have been upgraded to dynamic groups!

Find out more about the new features and updates in the Tetris Release Overview!