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Adaptive Incident Management

xMatters is proud to introduce a new standard for responding to digital service interruptions. Our adaptive approach to incident management is your best way to service reliability and continuous improvement.

See how to initiate, work, and review an incident from the intuitive Incident Console in xMatters.

Pole Position Quarterly Release

The Pole Position Quarterly Release includes change capabilities for service intelligence, Slack as a device, customized resolver notifications, a redesigned on-call group interface, and more:

  • Change Intelligence: Assess the impact of recent changes while resolving digital service interruptions
  • Slack Devices: Receive and respond to notifications in your Slack workspace.
  • Custom Resolver Notifications: Modify the default message that’s sent to resolvers when you notify them to engage in an incident.
  • Redesigned On-Call Groups: Review and manage on-call groups with a new service-centric group interface.

Find out more about the new features and updates in the Pole Position Release Overview!

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