xMatters Online Help

Welcome to xMatters

We're proud to introduce a new video series welcoming users to xMatters! In our first episode, we explain how connecting your tools with xMatters can help resolve problems quickly.

When help is needed, xMatters ensures the right message reaches the right people at the right time. Our service reliability platform gives teams the superpowers to choose from hundreds of free downloadable workflows, connect their favorite tools, and level up their incident response process so issues are fixed before they can impact customers.

Learn how to use xMatters Dashboards to quickly resolve incidents, view your on call information, and see critical data at a glance. With the power to create and share multiple dashboards across your organization, support for high-level system overviews, and customizable incident response behaviors, dashboards give you the tools needed to manage any situation.

Be sure to follow our YouTube channel so you don't miss the newest episodes!

Space Invaders Quarterly Release

The Space Invaders Quarterly Release includes new service types, incident tasks, a redesigned on-call group calendar, updates to the Notifications report, and more:

• Service types: Designate a service as ‘Application’ or ‘Technical’ so teams can effectively respond and prioritize resources.
• Incident tasks: Add, assign, and update tasks from a dedicated ‘Tasks’ section so everyone knows who is working on what.
• On-call scheduling: Navigate and organize your group's shifts, 'Highlight Gaps' in coverage, and clearly view and update shifts’ time zones.
• Reporting updates: Visualize and find the information you need with new filters, columns, and data charts in the Notifications report.

Find out more about the new features and updates in the Space Invaders Release Overview!