Example groups

The following examples demonstrate how to use the group user interface to create groups useful for different situations.

The first example shows how to create a simple broadcast group that notifies all group members at the same time regardless of how other members respond. This type of group can be used to notify a large number of people about situations such as emergencies. To learn how to create a broadcast group, see Create a simple broadcast group.

The second example demonstrates how to create a group where members are assigned responsibility for handling incoming notifications. This type of group uses shift schedules to track who is on duty and how long they have to respond to a notification before the next group member is notified. This group is used by teams that want to handle incoming incidents while reducing the number of unnecessary notifications sent to group members who are not assigned to handle them. To learn how to create a group with on-call shift schedules that notify members based on whether they are on duty and their position in the escalation timeline, see Create a group with an on-call schedule.