Jira Data Center & Jira Server

We've certified our existing Jira Server integration for Jira Data Center. As of February 15, 2024 PT, Jira Server products will reach the end of support by Atlassian.

Use xMatters to keep track of your important issues in Jira Server, and automatically notify the right people whenever an issue needs attention. This closed-loop integration lets you target xMatters users or groups from Jira issues and automatically assigns the issue to the user who acknowledges the alert. Alert information is added to the Comments tab in Jira, and you can use the Engage with xMatters feature to call in assistance from multiple users and groups and create ad-hoc conference bridges to get to a solution quickly, all from within Jira.

This integration is built specifically for your self-hosted Jira Server. If you're using Jira Cloud, you'll want to use this integration.

Do more with this integration

Incorporate this integration into your orchestrated incident resolution workflows with Flow Designer. After you create a configuration, the Flows tab appears. From there, you can build your flows — add new response options, connect to other apps, or even create new xMatters alerts based on activities in the flow — enriching the information injected by this integration along the way.

Get started with Jira Server

How to set up a Jira configuration

Give your configuration a name and description to help you differentiate it from any other Jira Server configurations. Add a name for the integration to use when sending alerts (so you can easily tell which configuration or integration the alerts are from).

Enter your Jira Server endpoint URL (for example, https://acmeco.com/Jira). This URL needs to be accessible from the cloud. If it isn't, you can convert to this integration to a custom workflow and use an xMatters Agent.

Enter your Jira Server username and password. We recommend that you create a user in Jira specific to xMatters.

Set whether you want to update the Comments tab for the Jira issue with updates when the alert is created or updated and notifications are delivered to users devices.

Finally, add the default recipients for this configuration. These recipients are targeted if xMatters can't match the assignee in Jira with an xMatters user. See How issue assignment works for details.

Once you save the configuration, xMatters displays the URLs you need to complete the setup in Jira:

You can now install and configure the xMatters add-on in Jira Server.

How to use your integration

To use the integration, create a new issue or incident in Jira that matches the rules contained within the webhooks. Jira builds a payload and sends it to xMatters. xMatters automatically sends a notification to the recipients you defined in the configuration settings.

A note about comments...

By default, all alert changes (alert creation, status updates, device delivery updates) are posted to the Comments tab in Jira, and are viewable by all users. You can use the configuration page in xMatters to turn on/off comments. (If you want more granular control of what gets posted, you can also convert your integration to a custom workflow and enable/disable the outbound integrations).

Check out the screenshots at the top of this page to see what the notifications would look like in the xMatters mobile app.

Extending your integration

Looking to do more with xMatters and Jira Server? If you want to tailor the settings and notifications for the integration, you can convert it to a custom workflow.