Schedule

The schedule tab displays your current on-call status and upcoming on-call schedule. It shows at-a-glance how long you're on call, which groups and shifts you're currently on call for, and when you are next on call.

Your current on-call status is displayed at the top of the schedule window.

Next On-Call

If you're not currently on call, the status displays when you're next on call and the start time of the shift.

Currently On-Call

If you are currently on call, the status displays the length of time that you'll remain on call and the time at which your on-call status ends.

The Shifts list highlights which shifts you're currently on call for:

The Filter By selector can be used to display shifts based on your position in the escalation order.

Select to view shifts using one of the following filters:

Primary On-Call

Displays only shifts where you are in the Primary On-Call position.
Primary and Secondary On-Call

Displays shifts where you are in Primary On-Call position and shifts where you are in Secondary On-Call.
All Shifts

Displays all of your scheduled shifts, regardless of where you are in the escalation order, and includes any shifts where the your device is a member.

The shift filter can be used to screen out shifts where a user may not have true on-call responsibilities, such as when only their device is a member of the group, or if they are part of a 24x7 broadcast group or a rotational group with large escalations.

Primary On-Call and Primary and Secondary On-Call status is based on time delays in the escalation order for a group, not the user's position in the list of users in the group. Multiple users may have primary or secondary escalation positions in a group.

The daily schedule lists the shifts you are assigned to, including when each shift begins and ends, whether the shift spans multiple days, and highlights the shifts and days you're currently on call for:

The Scheduled Absences button displays how many temporary absences you have scheduled. Click the button to view the details or click Add Absence to add a new absence.

For more information about managing your temporary absences, see Set a temporary absence.

On-call reminders

Using on-call reminders, you can have xMatters send a notification to your push or email devices to remind you when you have an upcoming on-call shift. You can set up to six reminders to act as a virtual snooze button for anywhere from one minute to two weeks before your shifts. Reminder notifications ignore device timeframes, don't require a response, and won't count towards performance report data.

  1. On the Schedule tab of your user profile, click Calendar Settings > On-Call Reminders.
  2. In the On-Call Reminders dialog box, click the Enable On-Call Reminders toggle.
  3. Select the shifts you want to receive reminders for:
    1. Primary On-Call: Receive reminders only for shifts where you are in the primary on-call position.
    2. Primary and Secondary On-Call: Receive reminders only for shifts where you are in the primary or secondary on-call position.
    3. All Shifts: Receive reminders for all of your on-call shifts. (You will not receive reminders for any broadcast groups you belong to.)
  4. To select the device or devices that you want to receive reminders on, click in the field to display a list of available devices and select the check box beside the ones you want to include.
  5. The default reminder is for 15 minutes before your shift, but you can modify it to any time you choose. To add another reminder, click Add On-Call Reminder and set the number and units fields to configure the reminder.
  6. Click Save to accept the settings and close the dialog box.

You must have at least one device and one reminder configured to save your changes. To remove or cancel all reminders, turn reminders off by toggling the Enable On-Call Reminders option at the top of the dialog box.