Triggers Report

The Triggers report gives you a comprehensive view of the triggers in your system. It's easy to see which triggers are active or inactive, when they ran (and are scheduled to run again), and whether the last initiation was successful or not. If a trigger did not run successfully, users with the appropriate permissions can quickly troubleshoot by clicking the trigger name to go directly to the Flow Designer canvas. You can quickly narrow down the list to triggers within a specific workflow, just the ones you can edit, or filter triggers based on whether they're active.

To access the Triggers report, in the side navigation menu, select Workflows > Triggers.

The following sections describe how you can use the Triggers page.

To more easily view data in the table, do any of the following:

  • To sort the content of a column in alphabetical or chronological order, click the column header. (Click the header again to reverse the sort order.)
  • To change the width of a column, move the pointer over the edge of the column and when the re-size icon appears, click and drag the column to the desired size.
  • To rearrange the columns, click and drag a column header to a new location on the table.
  • If the list contains more entries or columns than can be displayed on your screen, scroll horizontally or vertically. The system automatically loads more data as you scroll down the page.

The Triggers view includes the following information: 

Column

Description
Last Initiation The date and time when the trigger last ran.
Name

The name of the trigger and workflow that received the signal. If you have permission to access the workflow, the name of the trigger is a hyperlink you can click to go directly to the canvas in Flow Designer.

If the workflow is disabled, a gray 'Disabled' pill is displayed beside the trigger name.
Next Initiation

When triggers are enabled, the date and time when a Scheduled Trigger will next run is displayed. For other trigger types, the field remains empty.
Request Status

The status of the last trigger request.

Status A toggle that indicates whether a trigger is enabled or disabled. Users with appropriate permissions can enable and disable triggers from the Triggers view page. Users without the required permissions can see the status toggles, but cannot use them.
Type

The type of trigger or frequency of when the trigger runs. Available values are: 

  • Daily
  • Hourly
  • Email
  • HTTP

The available filters allow you to narrow the list of triggers based on matching specific criteria. For example, you can use filters to show only the triggers for a specific workflow, by the status of the trigger, or by the trigger type.

You can apply one or more filters at once to narrow down the list of calls. If you apply multiple filters, xMatters only displays calls that match ALL of the specified filter criteria.

The following table describes the available filters and their values:

Filter Values
Permission
  • Show All: All permission settings.
  • Editable: Only display triggers from workflows the user has permission to edit.
Status
  • Show All: All statuses.
  • Enabled: Only display triggers where the workflow and trigger are enabled.
  • Disabled: Only display triggers where the workflow or trigger are disabled.
Type
  • Email: Only display email triggers.
  • HTTP: Only display HTTP triggers.
  • Scheduled: Only display scheduled triggers.
Workflows
  • Show All: All workflows.
  • Select a range: Select multiple workflows from the list.
  • Search to filter the list: Select one or more workflow names from the list of available options. Alternatively, type a workflow name to filter the list to only triggers for that workflow.