xMatters Online Help

Welcome to xMatters

We're proud to introduce a new video series welcoming users to xMatters! In our first episode, we explain how connecting your tools with xMatters can help resolve problems quickly.

When help is needed, xMatters ensures the right message reaches the right people at the right time. Our service reliability platform gives teams the superpowers to choose from hundreds of free downloadable workflows, connect their favorite tools, and level up their incident response process so issues are fixed before they can impact customers.

Learn how to use xMatters Dashboards to quickly resolve incidents, view your on call information, and see critical data at a glance. With the power to create and share multiple dashboards across your organization, support for high-level system overviews, and customizable incident response behaviors, dashboards give you the tools needed to manage any situation.

Be sure to follow our YouTube channel so you don't miss the newest episodes!

Wonder Boy Quarterly Release

The Wonder Boy Quarterly Release includes off-duty member scheduling, the new service overview tab with the ability to add links, shared user calendars, a Condition step for Flow Designer, and more:

  • Off-Duty Members: Specify if members should rotate off-duty when scheduling on-call shifts.
  • Service Overview Tab:View a service’s active incidents, dependencies, and changes, and add custom links all in one place.
  • Shared Calendars:: Share your xMatters user schedule by downloading an ICS file to import it into external systems.
  • Condition Step: Automatically change a flow’s path based on whether values meet specified conditions.

Find out more about the new features and updates in the Wonder Boy Release Overview!

Download the mobile app

The best way to stay connected is with one of the xMatters mobile apps.

Available for iOS and Android. Download yours today.