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Adaptive Incident Management

xMatters is proud to introduce a new standard for responding to digital service interruptions. Our adaptive approach to incident management is your best way to service reliability and continuous improvement.

Easily review and prioritize incidents, or update multiple incidents at once to reduce the noise.
Engage resources immediately, find additional resources when required, and dismiss resolvers when their work is done.
Automate collaboration processes or add them on the fly so resolvers know how and when to communicate.
Review detection and response metrics to spot bottlenecks and revise resolution procedures.
Use insights to develop better prevention measures and improve your process.

See how to initiate, work, and review an incident from the intuitive Incident Console in xMatters.

Q*bert Quarterly Release

The Q*bert Quarterly Release includes new AI-powered Insights, the ability to link incidents, enhanced User and Group Performance reports, customizable resolver notifications, and more:

AI Insights: Provide incident commanders and resolvers with actionable information to mitigate and resolve incidents faster.
Linked Incidents: Link to other active or historical incidents to track duplicates, merge resolutions teams, and glean situational awareness from previous issues.
Incident Performance Reporting: Understand how teams are responding to incidents, their mean time to acknowledge, and mean time to resolve.
Customizable Notifications: Inform additional resolvers of current incident details and collaboration channels when you notify them to engage in an incident.

Find out more about the new features and updates in the Q*bert Release Overview!