Phone recordings

Some administrators can use the Phone Recordings page to manage and create voice recordings that are used in scripts that target voice (phone) devices. For example, you can record specific phrases for specific situations and locations such as “Fire”, “Flood”, “Email server down”, “... in Building Seven”, etc. You can also re-record system voice pieces such as numbers, months, days of the week, and so on.

Manage phone recordings

You can use the Phone Recordings page to edit and re-record phone recordings.

To manage phone recordings:
  1. Sign in to xMatters as the default Company Administrator.
  2. In the Workflows menu, under Phone Recordings, click Manage Recordings.
  3. To reorder the recordings in the list, click a column title.
  4. Click the ID number of a recording to view its details.

 

You can create a voice recording by uploading a recording file as a new recording, or to overwrite a recording that is already in xMatters. When you replace a recording for a given language, the version number of that recording will increase by one. The version number of an existing recording is displayed on its details page.

Acceptable formats for uploaded existing recordings are PCM 8kHz, 8bit, Mono WAV or m-law 8000kHz, 8bit, Mono VOX.

To create a recording:
  1. In the Workflows menu, under Phone Recordings, click Add Phone Recording.
  2. Enter the following information into the form:

Detail

Description

Recording Phrase

The name of the phrase to be recorded. The name must be fewer than 100 characters long and may include the following characters: " * < > | \ / ? : %. These characters are translated into %HEX (a percent sign followed by a hexadecimal number).

Event Domain

This field refers to a deprecated system architecture. You can leave this set to All.

Description

A brief description of the recording (optional).
  1. Click Save to create the voice recording file.
    1. xMatters automatically assigns the new recording an ID number and adds it to the Phone Recordings page.
  2. Click Manage Recordings from the Workflows menu and locate the new voice recording in the phone recordings list.
  3. Click the ID number link for the recording.
  4. Click Add New.
  5. In the Add Phone Recordings pop-up, click the Language drop-down list and select the language for which the recording is intended (this setting is shown only if the company uses multiple languages).
  6. Click Browse, navigate to the file you want to add as a recording, and then click Save.
  1. Click Manage Recordings in the Workflows menu and locate the voice recording in the phone recordings list.
  1. Click the ID number link for the recording.
  1. Click the "Play" icon (green and white arrow) beside the recording you want to listen to.

Allow several seconds for the playback application to start and the recording to load. If you do not have a playback application installed, you will be prompted to install one.

  1. Click Manage Recordings in the Workflows menu and locate the voice recording in the phone recordings list.
  1. Click the ID number link for the recording.
  2. Do one of the following:
    1. To remove the recording in all languages, click Delete Recording.
    2. To delete only specific language versions of the recording, select their associated check boxes, and then click Remove Selected.