Configure Live Call Routing

Live Call Routing lets you connect users to the appropriate on-call team by having them call in and choose the group they want to talk to using the same on-call group structures and user devices you've already configured. Each live call routing phone number you set up lets anyone in your organization call in and choose from up to eight on-call groups.

Live Call Routing is available for Base and Advanced plans, and the number of configurations is based on your pricing plan.