xMatters mobile app notification settings

1. From the Accounts & Settings screen, tap Settings > Notification Settings.
2. Next to Push Notifications, tap Disabled.
3. On the Enable Push Notifications pop-up, tap Go to Settings.
   • You'll be redirected to the xMatters screen in your device settings; from here you can access notification settings for the app and allow or disable notifications.

Once you enable push notifications for the Android app, you'll have the option to disable push notifications for different priority levels (if, for example, you do not want to receive push notifications for low priority alerts).

To enable push notifications for the app:

1. From the Notification Settings screen, tap Push Notifications.
2. On the Enable Push Notifications pop-up, tap Settings.
   • You'll be redirected to the xMatters screen in your device settings.
3. Enable all xMatters notifications.

To enable or disable push notifications for a notification category:

1. From the Notification Settings screen, tap the notification category you want to enable or disable push notifications for (for example, High Priority Alerts).
2. Tap the option to show notifications for that category (for example, Show High Priority Notifications).
   1. You'll be redirected to the corresponding notification category screen in your device settings.
3. Enable or disable whether to Show notifications for this notification category.

1. From the Notification Settings screen, tap High Priority Alerts.
2. Under High Priority Alert Settings, tap the toggle to enable Critical Alerts for High Priority.

1. From the Notification Settings screen, tap the notification category you want to override Do Not Disturb (for example, High Priority Alerts).
2. Under Advanced, tap Enable Override Do Not Disturb.
   1. You'll be redirected to the corresponding notification category screen in your device settings.
3. Tap Advanced to show additional settings for this notification category.
4. Enable Override Do Not Disturb.

1. From the Notification Settings screen, tap High Priority Alerts.
2. Under High Priority Alert Settings, tap the toggle to enable Critical Alerts for High Priority.
3. Use the volume slider to set the desired volume for your high priority alert notifications.

1. From the Notification Settings screen, tap the High Priority Alerts notification category.
2. Tap Enable System Volume Override.
   • If this is your first time enabling this setting, you may be prompted to allow Do Not Disturb access to the xMatters app.
3. Use the volume slider to set the desired volume for your high priority notifications.

1. From the Accounts screen, tap Settings > Notification Settings.
2. Tap the priority level you want to set a custom sound for (for example, High Priority Alerts).
3. Under Tone, tap the toggle to enable a Custom Sound. If the toggle is disabled, your device's default notification sound will play instead.
4. Tap xMatters Sounds and select the custom sound the app will play for up to 5 seconds when you receive a push notification for this priority level.
5. Tap < Back to return to the Notification Settings screen and set custom sounds for other alert priority levels.

If you want to use xMatters' custom sounds on Android, you'll need to install them on your device. If you don't install them, the app uses your device's default notification sound instead.

To install custom xMatters sounds:

1. From the Notification Settings screen, tap the check box to Install xMatters Sounds.
2. On the Install xMatters Sounds pop-up, tap Install.
   • The xMatters sound files are installed to My Sounds on your device.

To set a custom sound for a notification category:

1. From the Notification Settings screen, tap the notification category you want to set the sound for (for example, High Priority Alerts).
2. Under Advanced, tap Set Custom Sound.
3. On the Set Custom Sound pop-up, tap Settings.
   1. You'll be redirected to the corresponding notification category screen in your device settings.
4. Tap Advanced to show additional settings for this notification category.
5. Tap Sound.
6. Tap My Sounds.
7. Select a sound from the list and tap Save.

To uninstall xMatters sounds:

1. From the Notification Settings screen, clear the Install xMatters Sounds check box.
2. On the Uninstall xMatters Sounds pop-up, tap Uninstall.

When you uninstall custom sounds in the Android xMatters app, they will be removed from your device. If you are using one of these sounds for your xMatters alerts (or for another app), you'll need to select a new sound or the alerts will be silent.

1. From the Notifications settings screen, tap the priority level you want to repeat notifications for (for example, High Priority Alerts).
2. Tap Repeat to set the number of times the notification will repeat after the original alert occurs (one, two, three, five, or ten times).
3. Tap Interval to set the time between repetitions of the notification (one, two, three, five, or ten minutes).

1. From the Notification Settings screen, tap the notification category you want to repeat notifications for (for example, High Priority Alerts).
2. Tap Repeat Notifications.
3. Tap the toggle to enable repeat notifications.
4. Tap Repeat to set the number of times the notification will repeat after the original alert occurs (one, two, three, five, or ten times).
5. Tap Interval to set the time between repetitions of the notification (one, two, three, five, or ten minutes).

• Alerts on Lock Screen/Notification Center/Banners - If notifications show up on your lock screen, in the Notification Center, or banners at the top of the screen when your device is unlocked.
• Banner style - If banners are temporary or persistent until you dismiss them
• Badges - If notifications contribute to the xMatters app icon badge count.
• Lock Screen Appearance - If the lock screen shows previews of your notifications and whether notifications are grouped together.

Your Android notification channel settings may include the following settings:

• Pop on-screen/Show as pop-up - If notifications show as a banner or pop-up at the top of the screen when your device is unlocked.
• Vibrate - Whether your device vibrates when a notification is received.
• App icon badges/Show notification dot - If notifications contribute to the xMatters app icon badge/notification dot count.
• Lock screen - If notifications show on the lock screen, and whether or not they show the content of the notification.

1. From Notification Settings screen, under Troubleshoot, tap Troubleshoot Notifications.
2. Under Setup, select the Alert Priority you want to run tests for (High, Medium, or Low).
3. Tap Run Tests.
4. xMatters will run various tests to check for potential issues. Once complete, you can view the results for each test:
   • Check mark: The test was successful
   • Orange exclamation mark: Warns you about a potential issue, but you may be able to receive notifications.
   • Red exclamation mark: There is an error you will need to fix before you can receive notifications.
5. Resolve any identified errors and any optional warnings and run tests again.

When you run troubleshooting tests, xMatters will check the following:

1. What's your mobile device ID?
2. What is the problem and how do you reproduce it?
3. Did this ever work for you?
4. When did the issue start? (On a certain date? After you upgraded to a new version of the app, or a new phone, etc.?)
5. What version of iOS or Android are you running?
6. Are you running the latest version of the xMatters app?
7. What model is your phone or device?
8. Can you provide a screenshot of the error or problem?
9. For iOS users, having diagnostic sharing turned on can also help reduce the time to resolution if your app is crashing. See the Enabling Diagnostics Sharing tutorial video for more information on this iOS feature.