Manage subscriptions

By default, a subscription can be edited or assigned to additional subscribers only by its owner (or by an administrator or supervisor with the Edit All Subscriptions function). By sharing a subscription, you can maintain control of the matching rules and routing behavior, but allow other users to subscribe themselves or other users. You can also allow other users to view and edit subscription details, which enables a team to collectively maintain and modify their subscriptions. These permissions do not apply to all of a subscriptions' subscribers, but only to the specified users or roles.

Sharing a subscription with another user or role does not automatically subscribe them to notifications - they must be added as a recipient.

To share a subscription:
  1. Click your user name, and then click Subscriptions.
  2. On the Subscriptions page, click the link in the Shared column for the subscription you want to share.
    1. xMatters displays the Share Subscription dialog box.
  3. Begin typing a user name or the name of a role in the search field (a minimum of two characters), and then click the user or role when it appears in the drop-down list.
  4. xMatters adds the user or role to the list and, by default, gives them the "Subscribe and Unsubscribe" permission.
  5. To change how a user or role can interact with the subscription, click the link in the Permissions column, and then select one or more of the following check boxes in the drop-down list:
    1. Subscribe and Unsubscribe: Allows the user to choose to subscribe to this event feed, or unsubscribe if they do not want to receive notifications.
    2. Subscribe Others: Allows the user to subscribe and unsubscribe other users and roles. Note that this permission is available only when the underlying subscription form has been configured to allow users to create subscriptions on behalf of other users.
    3. View Subscription: Allows the user to view the subscription details, but does not allow them to modify the subscription.
    4. Edit Subscription: Allows the user to view and edit the subscription details and criteria. Note: Modifying the subscription details will affect all users subscribed to this event feed.
  6. To remove a user or role from the list, click the red X on the right side of their row.
    1. Removing a user or role from the shared list does not remove any existing subscriptions; if they are currently subscribed, they will continue to receive notifications based on their subscription.
  7. Repeat the above steps to add as many users and roles as you require, and set the permissions for each one.
  8. When you are satisfied with your changes, click Save Changes.

Any subscription that you created and control, even if you are not one of the configured recipients, is considered to be owned by you. You might have shared the subscription with other users, or it may be inactive and not configured to send you any notifications, but you still own it. This feature allows supervisors to control and maintain subscriptions on behalf of their teams, and assign other users to receive specific notifications.

When a subscription owner changes roles or leaves the organization, any subscription that they own can be reassigned to another user. Subscription owners can change the owner of their own subscriptions, and administrators or supervisors with the Manage Subscriptions function can change the ownership of any subscription.

Changing a subscription's owner does not automatically subscribe the new owner to notifications - they must be added as a recipient.

To change the owner of a subscription:
  1. Click your user name, and then click Subscriptions.
  2. Select the check box next to the subscriptions that you want to change ownership.
    1. If you do not see a check box next to a subscription, you do not have permission to change the subscription owner.
  3. Click Change Owner.
  4. In the Change Subscription Owner dialog, select the new owner, and click OK.
    • If the new owner already has a subscription with the same name, the name of the new owner is appended to the end of the existing subscription name.